Volunteer and Donor Engagement Coordinator

Description

The Volunteer and Donor Engagement Coordinator plays a vital role in supporting volunteer coordination,  donor relations, and administrative functions. This position ensures smooth development operations, effective donor stewardship, and seamless event planning. The ideal candidate is very detail-oriented, highly organized, and comfortable handling multiple responsibilities in a fast-paced environment.  

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Volunteer Coordination

• Recruit, advertise,  and develop a pipeline of student volunteers.
• Support recruitment and placement of corporate volunteers. 
• Coordinate background checks, paperwork, and communication before, during, and after volunteer      events.
• Provide customer service and support for volunteers, ensuring a positive experience.
• Coordinate logistics,  including silent auctions, signage, collateral materials, and RSVPs.campaigns.

Fundraising Event Support

• Assist in planning and      executing fundraising events, donor appreciation gatherings, and      campaigns.
• Process and acknowledge donations, ensuring timely thank-you letters and receipts, and RSVPs.
• Process and      acknowledge donations, ensuring timely thank-you letters and receipts.

Donor Relations & Stewardship

• Maintain and update donor databases, tracking giving history, engagement, and donation trends      to support relationship-building efforts.
• Execute donor stewardship plans that ensure all donors, from first-time givers to      long-term supporters, receive meaningful and personalized engagement.
• Manage the new donor journey pipeline, ensuring new donors feel welcomed, informed, and valued      through timely acknowledgments, impact updates, and invitations to engage      further.
• Assist in donor recognition efforts, including sending thank-you notes, follow-up      communications, and impact reports to demonstrate transparency and appreciation.
• Facilitate donor appreciation initiatives, such as personalized outreach, exclusive donor      updates, appreciation events, and recognition opportunities utilizing the CEO and Director of Development. 
• Support efforts to increase donor retention by identifying opportunities to deepen engagement      through storytelling, special campaigns, and mission-driven experiences. 
• Help maintain the development  plan and calendar. 

Marketing & Communication Support

• Assist with social  media updates, newsletters, blogs, and donor communications.
• Assist with basic website updates
• Manage schedules, appointments, and travel arrangements for development staff.

Administrative Support

• Manage schedules, appointments,  and travel arrangements for development staff.
• Handle donor correspondence via email, mail, and phone.
• Coordinate with the finance team to reconcile donation records and develop invoices. Assist      team in pulling end-of-month reports.

Other duties as assigned

· This position is part of a dynamic and small team, and duties may vary based on organizational need to support our mission. .

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual must be at least 18 years of age.

Education and/or Experience Required

· GED or High school diploma.  

· 6 months of relevant experience (fundraising, volunteer coordination, sales)

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the individual to stand, walk, bend, and reach for extended periods. License

Individuals must maintain a valid driver’s license and insurance and possess reliable transportation. Technology/Equipment

Ability to effectively and efficiently make use of technology such as Microsoft Outlook, Excel, and Word. As well as the volunteer engagement software Bloomerang.