Volunteer Coordinator

The Upper Valley Haven has been providing temporary shelter, permanent supportive housing, food, and problem solving to those in need for 45 years. We provide services without cost or judgment and practice respect and kindness to all. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

We are seeking a new team member who is inspired by our mission and the community of volunteers who make our work possible. Volunteers are an essential part of the Haven and crucial for our daily operations. Our volunteers' generous contribution of time is equivalent to almost 7 full-time staff. We rely on them to help us meet community needs while creating a gratifying and purposeful experience. The Volunteer Coordinator position is a full-time on-site position with some schedule flexibility to accommodate program operations.

Overview

The Volunteer Coordinator is responsible for designing and managing a dynamic volunteer program that meets the needs of both the Haven and its dedicated volunteers while reflecting the organization’s core values. In this role, you will build new relationships with people and organizations to promote participation in and support of the Haven services. You will manage the volunteer experience by overseeing recruitment, onboarding, training, data collection, and appreciation initiatives, ensuring operational excellence and continuous improvement through established KPIs and metrics. 

As a key collaborator within the organization, you will partner with your colleagues to align volunteer services with the Haven's mission. You will build strong relationships with community partners, create educational and training materials that clearly convey our mission and values, and adapt flexibly within a fast-paced team environment to achieve organizational goals.

Compensation and Benefits

This is a full-time position and the pay rate is $24-27/hour depending on experience. Our benefits package includes medical, dental, vision, paid holidays, over five weeks paid time off, life insurance, long term disability insurance and a matching 403(b) retirement plan. We invest in the growth and development of our staff with a role-based, funded learning and development plan.

Requirements

• Excellent interpersonal and communication skills


• Proven ability to build relationships with diverse community partners and internal teams


• Strong organizational and multitasking skills


• Demonstrated capacity for managing recruitment, onboarding, training, and volunteer engagement processes


• Ability to develop educational and training materials that communicate the values, mission and work on the Haven


• Ensure that individuals, school groups, and community partners interested in volunteering have clear understanding of the values and approach of the Haven


• Strong collaboration skills


• Establish KPIs and other metrics to evaluate the Haven's volunteer program


• Support colleagues in achieving their desired organizational outcomes through involvement of volunteers 


• Be part of a fast paced team and willing to pitch-in as needed

Education and Experience

• Bachelor's degree in nonprofit management, human resources, communications, or a related field is preferred


• 3+ years of experience in volunteer coordination, community outreach, or program administration


• Experience with evaluating program performance through KPIs and metrics


• Knowledge of Raiser’s Edge a plus


• Strong proficiency in Microsoft Office applications including but not limited to Excel and PowerPoint


• Proficiency in using volunteer management systems and data collection tools
  

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by federal, state or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.