Volunteer Coordinator

POSITION SUMMARY

The Volunteer Coordinator coordinates and supports the volunteer program, including recruitment, orientation, training, scheduling, and evaluation/performance. Supports fundraising efforts and Judi’s House (JH) events.

ESSENTIAL DUTIES/RESPONSIBILITIES

Volunteer Operations:

• Develops, implements, and evaluates Judi’s House Volunteer program to ensure its constant improvement and effectiveness.
• Ensures JH’s Volunteer program is inclusive, diverse, and is led with respect, integrity, and compassion.
• Develops and implements retention, appreciation, and engagement strategies for volunteers.
• Collaboratively assess the needs of the organization's departments and recruit volunteers to support Judi’s House services and mission.
• Conducts orientation and coordinates appropriate training/mentoring for all volunteers.
• Documents and maintains volunteer training materials, onboarding processes, and volunteer waivers.
• Builds and maintains the volunteer schedule, resolves absence/coverage needs.
• Ensures volunteer supervision, performance appraisal, feedback, and termination; consults with leadership to address complaints and mediates conflicts related to volunteers/interns/staff.
• Reviews and collects all injury and accident reports regarding volunteers; identify ways to reduce risks/improve training, facility safety, or remedy non-compliance with protocols.
• Maintains and enforces JH's policies/protocols pertaining to the Volunteer program.

Communication and Administration:

• Promotes JH's volunteer opportunities through internal and external communications and communicates with volunteers in collaboration with Communications team.
• Maintains volunteer database records.
• Prepares and submits Volunteer budget in collaboration with Program and Philanthropy leadership.

Fundraising Support:

• Supports fundraising efforts and JH events by recruiting volunteers as needed.
• Coordinates in-kind donations to benefit programmatic and organizational needs. 

OTHER DUTIES AND RESPONSIBILITES:

• Performs other duties as assigned.
• Promote the values of JH/JAG throughout the organization and external relationships.
• Attend team and organizational meetings, activities, and events as required.
• Collaborate with JH/JAG staff and perform job duties to advance the organization’s mission and vision.
• Demonstrate the ability to work independently and within a team, seeking guidance as appropriate.
• Comply with all organizational policies and procedures.
• Commitment to JH/JAG mission.

SUPERVISORY DUTIES

• None

WORK ENVIRONMENT/SCHEDULE

Working in the office, employees can expect to stay closely connected to the mission, work in a bright new facility where Judi’s House hosts many of its programs, and interface with a supportive and collaborative team of colleagues.

Hours & Schedule: Typical hours are Monday–Thursday, 10:00 a.m.–6:00 p.m. during programming (about 40 weeks per year), and 9:00 a.m.–5:00 p.m. on Fridays and during program breaks. Candidates should expect to work approximately 2–3 Saturdays or Sundays per month to support volunteer groups. When evening or weekend work is required, flexible scheduling is provided in coordination with supervisors to support work–life balance.

Benefits

• Paid time off, sick, professional development, and holiday time
• Paid lunch hour
• Positive, inclusive workplace
• Employer-paid health premiums
• Optional 401K with 3% match

QUALIFICATIONS

Education and Experience

• Bachelor's degree and a minimum of two years of experience in volunteer management, human resources, or nonprofit operations; supervisory experience preferred. 

Knowledge and Skills

•  Proficiency with Microsoft Office Suite 
• Experience with other databases/software programs
• Strong verbal and written communication skills, organizational skills, and customer service skills. 
• Ability to handle difficult situations with tact, compassion, and good judgment.
• Ability to multitask, show initiative, and work conscientiously with outstanding attention to detail. 
• Ability to positively lead, mentor, and assign volunteers to meet the organization's needs. 
• Ability to work professionally and collaboratively with other supervisors and departments including program, research, development, and administration.
• Ability to research, collect information, and learn new skills to assist and guide volunteers.

 Work and Physical Requirements

•  Prolonged periods of sitting at a desk working on a computer
• Must be able to lift 25 pounds at a time. 
• Must possess a valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation.

Other Requirements

• Must possess a valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation.

Salary: $45,923 - $58,078