Volunteer Coordinator

This high-visibility, community-facing position supports Art Heals Arizona’s strategic volunteer engagement by owning the volunteer enrollment process, leading recruitment, interviewing, training, screening, placement, and tracking efforts. This role also cross-collaborates with other internal departments to advance organizational goals, represent the organization at community outreach events, and serve as an ambassador for the agency and its volunteer programming.

Department: Programs

Supervises Others: Support Volunteers & Volunteer Mentors

Reports to: Volunteer Engagement Manager

Employment Status: Full time, 40 hours per week

FLSA Status: Nonexempt

Benefits: Full time benefits

Salary: $46,000

Location: Phoenix & Surrounding Areas

Teleworking & Flexible Schedule Eligible: Yes, can explore modifications after 30 days of employment  

Planning and Organizing - Proficient level of competency

• Works effectively within established timeframes and priorities.
• Utilizes logical, practical, and efficient approaches.
• Monitors implementation of plans and makes adjustments as needed.
• Develops and implements strategies to recruit new volunteers, including community events, community partnerships, and online web postings.
• Coordinates all aspects of the volunteer inquiry and enrollment process, including volunteer information sessions, interviews and training.
• Co-facilitates volunteer information sessions and volunteer mentor training.
• Partners with Development & Marketing to schedule and facilitate corporate and community volunteer groups; secures additional staff support as needed.
• Utilizes Salesforce and supporting platforms (such as Zapier, FormAssembly, Eventbrite, Acuity, and Zoom) to maintain accurate data for reporting and tracking of the volunteer enrollment and program engagement process.
• Tracks individual and group volunteer hours and ensures timely reporting.
• Serves as the primary point of contact for office and art room volunteers; communicates tasks and prepares necessary materials.
• Supports program team with volunteer engagement during CAMP, Art Heals Days and other high-volume programming periods.
• Collaborates with Volunteer Engagement Manager to implement organizational-wide strategic volunteer engagement initiatives, including the Strategic Volunteer Working Group.
• Executes proven strategies for volunteer retention and recognition.

Judgment - Proficient level of competency

• Anticipates needs and takes proactive action without waiting for direction.
• Makes timely decisions in challenging situations when time is critical.
• Handles sensitive issues with tact and professionalism.
• Completes and verifies volunteer database entries; generates accurate reports.
• Coordinates external communications, including volunteer newsletters.
• Provides timely and professional support for issues or concerns during volunteer enrollment and placement.

Mission Focused

• Promotes the transformative nature of resilience-building arts programs.
• Makes business decisions grounded in the mission.
• Promotes healing nature of art, creativity & healing.
• Advocates for the interests of children & partners.

Communicate Effectively

• Ensures that others involved in a project or effort are kept appropriately informed.
• Tailors’ communication content, tone, and method (verbal written, email, phone, etc.) to audience.
• Seeks to fully understand before responding.

Instills Trust

• Consistently delivers on commitments, demonstrating both competence and credibility internally and externally.
• Actions are aligned with intent and words.
• Involves people in decisions that affect them.

Collaborative

• Prioritizes organization and group objectives over individual goals.
• Provides assistance and support to others to help them reach their individual goals.
• Expresses disagreements constructively and works toward solutions that are mutually beneficial.

Self-Management

• Demonstrates the ability to maintain composure.
• Takes initiative and acts without waiting for direction with available information.
• Accepts responsibility for gathering information, taking action and results.

• Ideal candidate will have at least 2 years of practical work experience in a professional business setting.
• Experience in recruiting and managing volunteers within a nonprofit setting.
• Knowledge and experience using Windows operating system and Microsoft Office suite applications.
• Must be able to have access to and provide reliable transportation for self. An AZ driver’s license and proof of insurance is required for qualifying mileage reimbursements.
• Must possess a driver’s license, reliable transportation, and be able to travel within and between Maricopa, Pima, and surrounding counties 25% of the time.
• Must be able to obtain and hold a Fingerprint Clearance Card to be present around the children/participants we serve.

Preferred Qualifications

The following qualities and experience in addition to the years of experience are highly desirable:

• Ability to read and write in Spanish.
• High proficiency with Windows and Microsoft Office applications, plus experience using CRM software (Salesforce Nonprofit Success Pack or similar nonprofit CRM).

Physical Requirements

• Must be able to remain in a stationary position for approximately 75% of the time while working on a computer.
• Must be able to travel within and between Pima and Maricopa counties up to 25% of the time, including occasional evenings and weekends.
• Must be able to read and accurately interpret written materials, including fine print.
• Must be able to move, lift, and position files, supplies, document boxes, and other materials weighing up to 50 pounds as needed.

Environmental Requirements

• Must be able to regularly work in a well-lit, temperature-controlled work area.
• Must be able to work a flexible schedule that may include weekdays and weekends as needed.
• Must be able to work in an open, shared environment with other employees and volunteers approximately 80% of the time.