Volunteer Engagement Specialist

Reports to: Employee Success Partner

Employment Type: Full-Time

FLSA Status: Nonexempt (Hourly)

Position Summary

SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age through in-home services, community programs, and caregiver support.

Volunteers are essential to fulfilling this mission, supporting services such as Meals on Wheels, transportation, and a wide range of community programs.

The Volunteer Engagement Specialist serves as the primary coordinator of the organization’s volunteer program, responsible for executing day-to-day operations including recruitment, onboarding, engagement, and recognition of volunteers.

This role is highly visible and community-facing, requiring an outgoing, organized, and responsive individual who can build relationships, represent SourcePoint professionally, and ensure a consistent and positive volunteer experience.

This is an execution-focused role responsible for implementing established processes and supporting program consistency across the organization.

Essential Job Functions

Community Engagement & Recruitment

• Serve as the primary public representative for SourcePoint’s volunteer program
• Recruit volunteers on an ongoing basis to meet organizational needs
• Attend and represent SourcePoint at community events and outreach opportunities
• Collaborate with internal departments to identify volunteer needs
• Maintain communication with Advancement team
• Communicate with volunteers and contribute to newsletters

Volunteer Onboarding & Coordination

• Coordinate all aspects of volunteer onboarding including interviews and placement
• Match volunteers to appropriate roles
• Ensure onboarding compliance with policies

Program Administration

• Maintain volunteer database and conduct audits
• Coordinate administrative volunteers and provide training
• Support staff with volunteer policies and procedures
• Assist with maintaining volunteer handbooks and documentation
• Prepare reports including mileage tracking

Volunteer Engagement, Retention & Recognition

• Foster a positive volunteer environment
• Track volunteer participation and milestones
• Coordinate recognition events with Events Specialist
• Support surveys and feedback collection
• Provide input on engagement improvements

Key Attributes for Success

• Outgoing and community-oriented
• Strong organizational and time management skills
• Ability to build relationships
• Detail-oriented and reliable
• Responsive and dependable

Required Skills & Abilities

• Strong interpersonal and public speaking skills
• Professional representation in community settings
• Strong written and verbal communication
• Ability to manage multiple tasks
• Proficiency in Microsoft Office
• Ability to collaborate across departments
• Availability for evenings and weekends

Education & Experience

• Experience coordinating or supporting volunteer programs preferred
• Experience working with older adults preferred
• Experience with volunteer databases preferred
• Demonstrated ability to manage logistics and coordination

Working Conditions

• Prolonged sitting and/or standing
• Ability to travel to events
• Valid driver’s license required
• Ability to work outdoors in varying weather
• Occasional lifting up to 20 pounds

Additional Information

Responsibilities may evolve based on organizational needs.

A Final Note

We value diverse backgrounds and encourage applicants who meet many qualifications to apply.