Volunteer Manager Supporting USCG Museum

Ruchman and Associates, Inc. (RAI) is seeking a Volunteer Manager to support operations at the National Coast Guard Museum.  The Volunteer Manager will serve as the vital link between the museum and the community, recruiting, coordinating, training, and retaining the volunteers and docents who support daily museum operations.

Responsibilities:

• Recruit volunteers for Government-approved roles such as gallery docents, museum ambassadors, educational assistants, and administrative support.

• Interview candidates and collect or submit required volunteer-vetting information in accordance with Government procedures. Final access and suitability determinations remain with the Government.

• Train volunteers in the museum's history, mission, visitor services, and emergency safety protocols.

• Match volunteer skills and interests with museum operational needs.

• Manage volunteer shift calendars to ensure proper coverage during peak hours and events.

• Maintain accurate databases of volunteer hours and contributions.

• Act as the voice of the volunteers, integrating them into the broader staff culture.

• Organize annual volunteer appreciation events, luncheons, and milestone awards.

• Produce regular newsletters, web updates, and notifications keeping the volunteer network informed.

• A bachelor’s degree in human resources, Social Sciences, Communications, or Museum Studies.

• 2 to 4 years in volunteer management, community outreach, or program coordination (preferably in a non-profit/cultural setting).

• Certified in Volunteer Administration (CVA) is highly desired.

• Experience sourcing diverse volunteer demographics, from students to retirees.

• Experience developing educational modules that train non-experts to interact with the public or assist with collections.

• Proficiency in volunteer management tracking databases.

• Clear understanding of legal distinctions between volunteer and employee labor laws.