Volunteer Partnership & Engagement Coordinator

ABOUT METRO CARING 

Metro Caring works with our community to meet people’s immediate need for nutritious, culturally relevant food while building a movement to end hunger at its root. Our innovative programming spans Healthy Food Access, Nutrition Education, Community Connections, and Organizing. We know that hunger is not caused by a lack of food—but by poverty, unaffordable housing, systemic racism, and inequities baked into our food systems. That’s why we focus on bold, community-driven solutions that promote food justice and economic equity. 

OUR VALUES 

We live and lead through seven core values that reflect our mission: 

• Pursue Equity 

• Champion the Mission 

• Rise Together 

• Find the Joy 

• Own It 

• Be Brave 

• Think Outside the Box 

POSITION SUMMARY

As a high-capacity leader, the Volunteer Partnership & Engagement Coordinator is tasked with cultivating, supporting, and empowering Metro Caring’s diverse volunteer community.  This role builds strong relationships with local schools and corporate groups, hosts engaging organizational tours, and coaches volunteer shift leaders. The Coordinator ensures positive and productive volunteer experience while aligning volunteer efforts with Metro Caring’s mission and values. All Coordinators are cross-trained and expected to step into and support one another’s roles as needed to ensure continuity of operations, including during staff absences, schedule gaps, or periods of increased demand.  

POSITION TITLE: Volunteer Partnership and Engagement Coordinator 

REPORTING TO: Senior Manager of Volunteer and Employee Engagement 

LOCATION: 1100 E 18th Ave, Denver, CO 80218.  

SCHEDULE: Metro Caring currently operates on a four-day work week with Fridays off. Most of the work occurs during standard office and market hours.  One evening shift per week is required.  

COMPENSATION: $30.04-$33.65 hourly, full-time, non-exempt (the annual salary range for this position is $49,987 to $55,994) 

BENEFITS:  

• 401(k) 5% Match 

• Health Insurance 

• Dental Insurance 

• Vision Insurance 

• Health Savings Account 

• Employee Assistance Program 

• Life Insurance 

• Paid Time Off 

• Paid Holidays 

• Family and Medical Leave 

• Short-Term Disability 

STARTING DATE: Resume screening will begin immediately. Target start date for this position is: Monday, September 21.

HOW TO APPLY: Please submit a resume and complete the application on the Metro Caring job site.  

• Screening Process:

  • 30-minute Phone Interview with HR

  • 1-hour In-Person Interview with Senior Manager

  • 1.5-hour Panel Interview with Metro Caring Staff Members

  • Reference Checks

• All applicants will be kept informed throughout the process and will be notified promptly if they are not selected to move forward.

KEY RESPONSIBILITIES 

DAILY ADMINISTRATION AND COMMUNICATION 

• Ability to communicate programmatic updates with volunteers through twice-daily Gathering presentations. 

• Cultivate and maintain relationships with educational partners while directly supporting student volunteers by managing logistical needs, ensuring onboarding compliance, and providing dedicated, one-on-one tracking for programmatic and academic requirements.

• Adhere to county specific community service requirements such as maintaining monitor forms, tracking hours, and communication with county contacts. 

• Review and administer policies and procedures which guide the volunteer-driven programs and services and reflect the core values of Metro Caring. 

• Provide ongoing coaching and rapport with volunteers by checking in one-on-one with volunteers during every shift.

• Keep up with programmatic changes at Metro Caring to ensure all volunteers are equipped to handle questions and inquiries; guiding volunteers through the models of engagement. 

RECRUITMENT AND TRAINING 

• Provide orientation to new volunteers to help transition to new roles and responsibilities.  

• Develop and implement strategies to attract and recruit qualified volunteers that are reflective of Metro Caring’s community.

• Ensure written communications for the Metro Caring volunteer program, including monthly newsletters, social media posts, and marketing materials.

• Ensure Metro Caring volunteers receive high-quality training to support the organization’s community members with the utmost respect, empathy, efficiency, and dignity.

• Respond to all volunteer inquiries within 24 hours.

• Drive volunteer retention and upward mobility, connecting deeply engaged volunteers to internal organizational committees and shift lead opportunities.

• Facilitate Conflict Management between volunteers. 

• Support the Senior Manager in conversations with volunteers who are not value aligned, for corrective action or dismissal.

• Ensure sufficient volunteer coverage in all areas during each volunteer shift. 

• Manage the full lifecycle of corporate and community volunteer groups by leading strategic outreach, facilitating facility tours, and coordinating complex scheduling calendars to ensure accurate shift coverage and a high-quality volunteer experience.

• Think creatively in developing new ways to recruit and engage volunteers through outreach events, social media, the volunteer website, online posts, and other digital and community-based platforms. Create adaptive volunteer opportunities for those who need non-traditional volunteer roles by connecting with other teams to fit with program-specific needs  

VOLUNTEER APPRECIATION

• Enhance volunteer morale through appreciation tactics to maintain strong retention, such as coordinating and overseeing regular appreciation events, volunteer appreciation week, and the annual volunteer potluck.

• Coordinate catering, setup, and tear down events. 

• Develop and implement programs to recognize and appreciate volunteer contributions.

SYSTEMS, DATA & PROCESS IMPROVEMENT 

• Assist with maintaining accurate records, tracking trends, and identifying opportunities for operational improvement.  

• Support implementation and communication of operational updates, policies, and process changes.  

• Collaborate across teams to improve workflows, strengthen communication systems, and reduce barriers for staff, volunteers, and community members. 

• Maintain accurate records through the Salesforce database of volunteer information, hours, and activities. Including accurate information, tracking volunteer attendance trends, recurring schedules, etc. 

• Ensure the security, confidentiality, and integrity of organizational data by following data protection best practices, maintaining accurate records, monitoring access, and implementing safeguards to prevent unauthorized access, loss, or misuse of information. 

ORGANIZATIONAL CULTURE & CROSS-TEAM COLLABORATION 

• Engages consistently in supervision and team meetings by preparing updates, sharing relevant information, and following through on agreed-upon next steps.  

• Demonstrates alignment with Metro Caring’s mission, values, and equity commitments through daily decisions, communication, and work practices.  

• Builds effective cross-departmental partnerships by communicating clearly, coordinating shared work, and contributing to organization-wide goals.  

• Contributes to a positive, mission-driven team culture by practicing accountability, collaboration, respect, and solution-oriented engagement. 

 REQUIRED QUALIFICATIONS/SKILLS/ABILITIES  

• Excellent interpersonal skill and ability to engage effectively with staff, volunteers, participants, and donors in person, on the telephone, or via electronic communication.

• Ability to lead others in an empathetic, collaborative manner Ability to receive and implement feedback.

• Strong written and verbal communication skills.

• Ability to work with a diverse population.

• Ability to work well independently, highly motivated, and a self-starter.

• Strong public speaking and communications skills.

• Ability to be flexible and balance different tasks simultaneously, with interruptions in a busy environment.

• Knowledge of best practices in training and coaching.

• Ability to lift 40lbs repeatedly when assisting volunteer shifts.

• Conduct work and interactions using a trauma-informed lens.

• Commitment to equity, inclusion, and ongoing learning around issues of race, class, language access, and systemic barriers.  

• Experience and commitment to nurturing spaces for thoughtful, specific feedback—and openness to receiving and integrating feedback as part of continuous growth and performance management. 

PREFERRED QUALIFICATIONS / SKILLS / ABILITIES 

• Bilingual Spanish speaker preferred 

• Proficient with Microsoft Office Suite applications and database management software, e.g. Salesforce.  

Applicants must have reliable transportation. Relocation costs are not covered by Metro Caring.  

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.   

Research suggests that individuals may self-select out of opportunities if they don’t meet 100% of the listed qualifications. We encourage anyone who believes they have the skills, experience, and drive necessary to succeed in this role to apply.   

Metro Caring is an equal opportunity employer committed to building and maintaining an inclusive team. We welcome applications from individuals of all backgrounds and life experiences, especially those who represent communities and lived experiences served by Metro Caring. Our goal is to create an environment where everyone feels valued, respected, and empowered to contribute fully.