Volunteer Scheduler

Job Title: Volunteer Scheduler

Work Location: Massillon Meals On Wheels (MOW)

Division/ Department: MOW

Reports to: Manager of MOW

Job Status: Full-Time

Position Overview

The Volunteer Scheduler plays a vital role in ensuring the success of our Meals on Wheels program by coordinating and supporting volunteers who deliver meals to older adults in our community. This position is responsible for scheduling volunteers, maintaining accurate records, coordinating training, and providing operational support to ensure daily meal delivery routes are fully covered. When volunteer coverage is limited, the Volunteer Scheduler may assist with meal deliveries to ensure uninterrupted service.

Key Responsibilities

• Create, maintain, and distribute monthly volunteer schedules for all delivery sites using scheduling technology.
   
• Communicate schedules, reminders, and open routes to volunteers.
   
• Manage day-to-day schedule changes, including volunteer availability, conflicts, and call-offs.
   
• Proactively fill open delivery routes and notify leadership and site coordinators when coverage gaps occur.
   
• Maintain an accurate and up-to-date volunteer database.
   
• Prepare and distribute monthly reports, including volunteer counts, hours, active/inactive status, and open routes.
   
• Coordinate and administer quarterly volunteer training sessions.
   
• Collaborate with site coordinators to ensure appropriate volunteer placement and coverage.
   
• Train new volunteers, ensuring proper route assignments.
   
• Deliver meals when volunteer coverage is insufficient.
   
• Assist with agency fundraising and community events as needed.
   

Additional Expectations

• Maintain confidentiality related to health, financial, employment, and organizational information.
   
• Provide excellent customer service to volunteers, staff, clients, and the public.
   
• Demonstrate flexibility, adaptability, and professionalism in a fast-paced environment.
   
• Work effectively under occasional stress and in potentially challenging situations.
   
• Follow all safety guidelines and organizational procedures.
   
• Attend required meetings and trainings.
   
• Perform other duties as assigned in support of the agency’s mission.
  
• Ability to work independently and as part of a team.
   

Benefits

• 16 PTO days annually
• 13 Paid Holidays
• Health benefits include: Medical, Dental, Vision, Voluntary Life Insurance, 403B with 3% company match after one year of employment, and an optional Healthy lifestyle incentive program to lower the cost of your medical benefits!
• Company Paid Benefits: Life Insurance, Short-term Disability, Long-term Disability, HSA Contributions (if enrolled in Vantage's medical insurance)
• Compensation: $16.00- $17.00/ hour

Vantage is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. 

High School Diploma or equivalent required.

Minimum of one (1) year experience in customer service, scheduling, or volunteer coordination, preferred.

Minimum of one (1) year experience using Microsoft Office applications, preferred.

Minimum of one (1) year experience working with database or volunteer management software, preferred.