Volunteer Services Coordinator

The Humane Society for Southwest Washington is currently seeking a Volunteer Services Coordinator to join our team. This is a full-time, FLSA nonexempt opportunity at our Longview Campus.

Since 1897, the Humane Society for Southwest Washington (HSSW) has been caring for the animals of Southwest Washington. Today, we are the largest animal welfare agency in Southwest Washington with campuses in Vancouver and Longview, where we help thousands of adoptable pets find shelter, TLC, and loving homes. And through programs like free pet food, emergency shelter, financial assistance, and medical care, we provide critical support that helps pets in need stay home with the families they love. Thanks to our hardworking staff and volunteers, we serve more than 10,000 pets each year. At our Community Veterinary Clinic (CVC), we provide high-quality, subsidized care to the pets of income-qualified families in our community. The CVC expands access to preventative care and spay/neuter, provides care for treatable conditions, and offers essential support to keep pets happy and healthy. And at ReTails Thrift Store, our team of staff and volunteers help hundreds of thousands of items find a second life, providing vital funding for our work with animals.

Thanks to our hardworking staff and volunteers, we served more than 10,000 pets in our community - helping them find new homes or providing the support they need to stay with the family who loves them.

Our mission is to rescue, return, restore, rehome, and reconnect one animal at a time. That work is possible thanks to the dedicated teams of staff and volunteers who are here for the animals every day. We are committed to a diverse, healthy, and engaged team of employees and volunteers who strive for excellence, treat one another with kindness, and provide quality and compassionate care for the pets and people we serve 

Volunteer Services Coordinator

Volunteers are an essential part of maintaining the wellbeing of our animals, managing inventory at ReTails, engaging our community and contribute roughly 1.5 million dollars in labor to HSSW annually. The Volunteer Services Coordinator will work under the direction of the Volunteer Manager in a vital role to assist with onboarding and supporting our team of over 500 volunteers. Day to day work will include responding to email requests, scheduling, working directly with volunteers, troubleshooting, and mission driven community building. This position requires some work to be completed on weekends and occasional evenings to support volunteers and volunteer related events.

Essential Duties and Primary Responsibilities

• Fulfill outreach and mission goals, recognizing HSSW’s commitment of expanding diversity, equity, and inclusion for building our volunteer base and community partnerships.
• Provide administrative and technical support to a passionate and diverse population of volunteers with a wide variety of backgrounds, experiences, competencies, and abilities. 
• Provide support to volunteers, volunteer manager, and works across departments to ensure effective volunteer onboarding and hand-off to department supervisors. 
• Exercise courtesy through polite and professional communication via phone, e-mail, and in person. 
• Provide technical support and troubleshoot technical issues with volunteers; to include scheduling, access to volunteer software, etc.
• Carry out clerical duties such as filing, typing, copying, scanning 
• Assist with volunteer facing events, orientations, and trainings.
• Ensure Standing Operating procedures are current and utilized for meeting HSSW’s standards. 
•  Participate on committees and perform other duties as you see the need for.

Qualifications

Required Knowledge, Skills, Abilities, Licenses, and Credentials

• Demonstrated experience and working knowledge of utilizing conflict resolution and de-escalation skills for outcomes with positive results.
• Ability to work effectively in a fast-paced, highly distracting, multi-task work environment with the ability to shift priorities with little notice. 
• Ability to read, understand, comprehend, and follow instructions, training plans & SOP’s 
• Exercises good judgment that includes working with sensitive and/or confidential information regarding the public, volunteer/employee issues, and animal-related concerns. 
• Possess effective verbal and written communication skills, and high degree of computer literacy.
• Effective at utilizing data to problem solve and support volunteer program. 
• Coachable, ability to take direction and receive constructive feedback. 
• Preferred qualifications include:
• Training and/or experience in a high compassion field of work. 

General Expectations

• Promote, and follow safety guidelines to ensure a safe work environment. 
• Is visible to staff, volunteers, and workforce partners; communicates with supervisor and directors on significant developments within the department.
• Promotes communication and cooperation between HSSW departments in addition to integration and utilization of volunteers and workforce partners.
• Exercises good judgment when working with the public, volunteers, workforce partners and staff.
• Committed to maintaining the integrity of the HSSW’s mission and adoption program.
• Adheres to agency policies and procedures, providing a positive example/role model for other employees.
• Maintains a positive and respectful attitude, displaying excellent interpersonal skills and high degree of emotional intelligence. 
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time prepared to perform duties of position.
• Meets department productivity standards

Physical Requirements & Working Conditions

This position requires you to be comfortable speaking with diverse populations and groups. Work duties and tasks may require walking, standing, sitting, stooping, squatting, bending, typing, speaking, seeing, listening, utilizing arms, hands & fingers for grasping, lifting, operating computers, answering telephone, and working with and handling animals. Position will call for repetitive use of hands to perform tasks in addition to operate computers, telephone, and cell phone; use computer keyboard for extensive periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional physical requirements may include occasional lifting of up to 50 pounds with assistance. 

Work is performed in an animal shelter that operates seven days per week, with exposure to environmental conditions that include working with and/or near animals, with potential exposure to fractious animals, high noise levels, zoonotic diseases, animal bites and scratches, cleaning chemicals, allergens, and potential exposure of infectious diseases to personally owned animals.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship. Some positions may require a criminal background check and Driving Record Release or Motor Vehicle Records Search. HSSW participates in E-Verify. 

Compensation

The hourly pay range for this position is $20.24 - $24.50 per hour with the starting pay dependent upon experience.

Full Time Employee Benefits

In addition to serving in an organization with a compassionate and strategic purpose, full-time employees currently enjoy the following benefits and employee perks.

• Health, dental, and vision insurance benefits that become effective the first of the month after hire. 
• Matching percentage 401 (k) retirement plan that begins the first month after hire, has a 3-year graded vestment schedule and a ROTH contribution option. 
• Employee Assistance Program for all household member access. 
• Section 125 FSA Cafeteria Plan for out-of-pocket health and/or dependent day care expenses.
• Numerous employee discounts and discounts with partner organizations.
• Access to affordable life, disability, and accidental supplemental insurance. 
• Public Service Loan Forgiveness qualified employer: To learn more about this Public Service Loan Forgiveness (PSLF) program, go to https://studentaid.gov/manage-loans/forgiveness-cancellation.

Paid Time Off (PTO) 

This position accrues PTO at a rate of 2 hours for every 40 hours worked. 

Additional Paid time includes:

• Floating Holidays.
• Bereavement leave.
• Pet bereavement leave.
• Jury duty pay. 

Culture

Vision: A community where everyone loves and cares for animals.

Mission: Rescue. Return. Restore. Rehome. Reconnect. One animal at a time

Values: Compassion. Collaboration. Excellence. Service. Integrity.
 

The ultimate team player:

• Displays interest, enthusiasm, and an affinity for working with people.
• Demonstrates an attitude in being of-service, using good judgment, maintaining a positive outlook, and ideally, a sense of humor.
• Works well in teams and demonstrates an attitude and commitment to collaboration with a sincere interest in helping others succeed.
• Is committed to achieving excellence individually and as a part of the team.
• Exhibits adaptability, curiosity, flexibility to change, open to new ideas, and encourages others to recognize changes in work tasks, situations, and environment as an opportunity for transformation.
• Is committed to personal and professional development through life-long learning.

Working Conditions

All HSSW campuses utilize nut-based products, such as peanut butter and walnut-based litter. 

How to Apply

Does HSSW sound like the right place for you? 

Does this job sound like a great fit & do you meet the qualifications for this position?

Click the Apply button to begin your journey to join our team today. HSSW participates in E-Verify

For more information visit https://HSSW.org/careers/. 

Application Deadline: Open until filled.