Volunteer Services Coordinator

Locations

• Big Rapids Hospital - 605 Oak St, Big Rapids, MI
• Greenville Hospital – 615 S Bower, Greenville, MI
• Reed City, MI

Job Summary

Coordinate all aspects of a volunteer program for assigned Corewell Health entity including recruitment, selection, onboarding, placement, compliance/data collection, and utilization of volunteers ensuring that placements are appropriately focused on enhancing the experience of our patients, staff and visitors. Lead hospital orientations and collaborate with departments for smooth volunteer integration. Develop and monitor schedules, resolve conflicts, and ensure coverage. Conduct volunteer rounding to assess satisfaction and address barriers. Support recruitment through outreach, events, and partnerships, while promoting service value and exploring new program opportunities.

Essential Functions

• Manage volunteer applications and onboarding. Review and respond to incoming volunteer applications in a timely and professional manner. Conduct structured interviews to assess candidate suitability, interests, and alignment with organizational values. Ensure all onboarding requirements are met, including background checks, health screenings, training modules, and documentation compliance. Maintain accurate records of volunteer onboarding progress and follow up as needed to ensure readiness for placement.
• Facilitate hospital orientation through staff transition. Lead comprehensive hospital orientation sessions to familiarize new volunteers with policies, procedures, safety protocols, and departmental expectations. Coordinate with department heads and volunteer leaders to ensure a seamless handoff and integration into assigned roles. Monitor initial volunteer engagement to confirm successful acclimation and address any early concerns or questions.
• Coordinate and monitor volunteer schedules. Develop and maintain detailed volunteer schedules across all hospital units, ensuring adequate coverage and alignment with operational needs. Conduct periodic reviews of scheduling data to identify gaps, trends, or areas requiring additional support. Communicate regularly with volunteers and unit leaders to confirm availability, resolve conflicts, and optimize scheduling efficiency.
• Conduct volunteer rounding and barrier assessment. Routinely engage with volunteers during active shifts to assess satisfaction, role clarity, and any challenges encountered. Document and escalate any identified barriers—such as workflow issues, interpersonal conflicts, or resource limitations—to appropriate stakeholders. Provide coaching, support, or adjustments to improve volunteer experience and retention.
• Support volunteer recruitment initiatives. Actively participate in recruitment events, community outreach programs, and promotional campaigns to attract new volunteers. Collaborate with marketing and public relations teams to develop materials and messaging that highlight the value of volunteer service. Build relationships with local schools, universities, and civic organizations to expand the volunteer pipeline.

Qualifications

Required

• High School Diploma or equivalent
• 2 years of relevant experience volunteer oversight, health care setting, recruiting, training, coordinating, recognizing volunteers, volunteer & volunteer leader in a health care environment, or demonstrated leadership ability

Preferred

• Associate's Degree Business, HR, hospitality, customer service, social services, behavioral sciences, or related field

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

Department Name

Employment Type

Shift

Weekly Scheduled Hours

Hours of Work

Days Worked

Weekend Frequency

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.