Volunteer Services Coordinator

Purpose of Position:   

Provide volunteer program support at the Buddy Center in Castle Rock and the Harmony Equine Center in Franktown, as well as general administrative support to the Volunteer Services department. 

Responsibilities

• Serve as a liaison between operations staff and volunteers
• Collaborate with departments to ensure appropriate levels of volunteer coverage
• Facilitate onboarding process for prospective volunteers
• Support facilitating group trainings as needed
• Conduct recruitment efforts to generate program interest in the community
• Interview prospective volunteers and assign them to areas of interest
• Coordinate community service volunteer program at Buddy Center, including processing applications, running background checks and managing communications, while maintaining confidentiality
• Update and revise training materials as necessary
• Organize and maintain new volunteer paperwork and supplies
• Coordinate all aspects of Buddy Center Summer Teen Program, including recruitment, training, communications and reporting
• Monitor volunteer attendance, and follow up with volunteers who do not meet service requirements
• Create and distribute a monthly newsletter for each facility
• Plan and facilitate volunteer engagement events
• Resolve volunteer issues as they arise
• Assist current and prospective volunteers as needed throughout the day while providing excellent customer service
• Remotely support our San Luis Valley Animal Center volunteer program as needed

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Job Knowledge 
• Excellence 
• Adapting to Change / Agility 
• Dependability 
• People Care 

Position Key Competencies

• Flexibility
• Time Management
• Conflict Management

Supervisory or Managerial Responsibility

• Volunteers

Travel

• This position may require travel to different work sites

Shift Details: Five six hour shifts

Full-Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• 401(k) with matching
• Flexible spending accounts
• Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Sabbatical
• Holiday Pay
• Employee discounts
• Discounted Pet Insurance
• and more!

Compensation: 

$22.25 - $23.30 per hour (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level. Potentially subject to animal bites and scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.

Posting will remain open until filled, with a minimum posting period of 5 days.  

Position Qualifications 

Knowledge/Skills/Abilities

• Excellent organizational and planning skills 
• Strong written and verbal communication skills
• Strong customer service skills
• Proficiency in Microsoft Office programs
• Experience speaking in large group settings

Required

• Education: High school diploma or equivalent
• Work Experience: Three years of customer service experience 

Desired

• Experience working in a volunteer or training department for a nonprofit organization
• Experience with volunteer management software