Volunteer Transportation Operations Coordinator

Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment. 

STATUS: Full-time (37.5 hours)

HOURLY RATE: up to $23.00

SUMMARY

The Volunteer Transportation Operations Specialist oversees the robust 400 volunteers strong, transportation program, Give-A-Lift (GAL). Give a Lift is a collaborative system comprised of a network of volunteer transportation programs throughout Monroe County. Give a Lift serves urban and suburban neighbors and is growing. The goal will be to provide operational excellence for the program.  This includes being the point of contact for all volunteer and programmatic inquiries, provide GAL orientation and training, and the execution of program related reporting. Entrepreneurial spirit desired and demonstrated experience working in customer service or with volunteers, attention to detail and effective time management is required.

DUTIES AND RESPONSIBILITIES

1.0 Volunteer Coordination (GAL)

• Development and implementation of volunteer training and orientation
• Screen, train, orient and assign volunteers
• Manage volunteer placement
• Facilitate the Volunteer Transportation Consortium 
• Maintain files, data, and timesheets
• Works with AmeriCorps Senior Volunteer and TRAC services.
• In partnership with the GAL Growth Manager, develop and implement volunteer recruitment plan including outreach presentations 
• Participates in the agency volunteer management committee
• Maintains current knowledge of best practices in volunteer management

2.0 Operations Oversight 

• Provides daily support to GAL locations and volunteers
• Contributes to producing shared policies across GAL consortium
• Maintains all volunteer records including following up on any auto/insurance related issues
• Executes GAL volunteer recognition 
• Produces quarterly “GAL Gazette”
• Participates in developing GAL Volunteer Leadership training needs
• Is the department expert in Better Impact
• Is a department expert in Assisted Rides
• Is responsible for the maintenance of the GAL Library of location/stations
• Produces reports as required 

3.0 Participates as a member of the inter-agency team.

• Participates in all staff meetings (departmental and agency) and training, including cultural competency and corporate compliance.
• Accepts and seeks guidance and supervision from the Director for Regional Mobility Management.

4.0 Other duties as assigned by supervisor

QUALIFICATIONS

Education: BA, BS degree or equivalent experience

Experience: 2 year’s experience working in customer service, volunteerism, recruitment, and/or marketing

PHYSICAL AND MENTAL REQUIREMENTS

• Excellent presentation, verbal and written communication skills. 
• Computer proficiency including the Microsoft suite
• Ability to adapt to new technology platforms
• Strong organizational skills necessary.
• Must be able manage multiple projects at the same time. 
• Valid NYS driver’s license required.
• Ability to travel around the county for outreach. 
• Availability to attend evening and weekend events as needed 
• Ability to work in multi-cultural situations.

Lifespan offers great benefits including:

If working 37.5 hours, the following benefits are available

Vacation (21 days) 

Sick (10 days)

Personal Time (3 Days)

Holidays (11)

Medical Insurance (3 options)

Dental Insurance (2 options)

Vision (2 options)

Flexible Spending Account

Health Savings Account with company contribution

403(b) Retirement Program

If working less than 37.5 hours, accrued time is pro-rated.

Salary/Hourly Rate

Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity, 

Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities. 

Deadline to Apply: Open until Filled