Volvo/ Subaru Parts Counter Advisor

Volvo/ Subaru Parts Counter Associate

Summary
Sells parts to all customers, over the counter, through the shop or on the phone.

Every employee with Gerald Jones Auto Group is absolutely critical to our success. Locally owned and operated since 1974, Gerald Jones Auto Group is a successful, multi-brand organization built on hard work, integrity, and exceptional customer service. Our fast-paced environment and continued growth make this an exciting place to build a career.

Happy employees make happy customers — and we reward individuals who are motivated, dependable, and ready to grow with us. If you’re passionate about customer service and automotive parts, we invite you to join our team.

Benefits

• Medical, Vision, and Dental Plans


• Prescription Drug Program


• 401(k) Plan with Company Match


• Paid Vacation


• Paid Time Off (PTO)


• Paid Sick Days


• Paid Holidays


• Employee Vehicle Purchase Programs


• Paid Training & Professional Development


• Employee Discounts


• Employee Referral Program

Responsibilities

• Oversee the daily flow of the Volvo/ Subaru Parts Counter, ensuring customers receive prompt, courteous, and accurate service.


• Assist retail customers, service advisors, and technicians in person and over the phone.


• Identify, explain, and recommend Honda parts and accessories using electronic catalogs and dealership systems.


• Take ownership of the customer experience by providing concierge-level support and ensuring inquiries are handled efficiently and professionally.


• Process parts invoices, special orders, and returns accurately.


• Communicate parts availability, pricing, and back-order status clearly and proactively.


• Maintain an organized, clean, and efficient parts counter and work area.


• Support inventory control efforts, including stocking and organization as needed.


• Carry out additional assignments that help create a positive and lasting customer impression.


• Perform other duties as assigned.

Qualifications

• Organized, friendly, and customer-focused personality.


• Strong communication skills with both customers and internal team members.


• Ability to multitask and manage time effectively in a fast-paced environment.


• Demonstrated ability to work independently and as part of a team.


• Automotive or parts counter experience preferred, but not required.


• Professional, well-groomed personal appearance.


• Valid driver’s license with a clean driving record.


• Willingness to submit to a pre-employment background check and drug screen.