Voter Registration Representative

About the Role

We are seeking a detail-oriented and customer-focused Voter Registration Representative I to support voter registration operations, election-related inquiries, and administrative processing. This role is ideal for someone with strong data entry skills, excellent phone etiquette, and the ability to work accurately on detailed, repetitive tasks in a fast-paced office environment.

The Voter Registration Representative I will assist with maintaining voter records, responding to public inquiries, processing voter registration documents, safeguarding confidential information, and supporting election-related administrative functions.

Key Responsibilities

• Maintain accurate and up-to-date voter registration records and ensure information is entered correctly and confidentially.
  


• Review voter eligibility based on established criteria, including citizenship, age, and residency requirements.
  


• Perform data entry, computer research, proofreading, and record verification with a high level of accuracy.
  


• Compare and verify signatures and voter registration documentation.
  


• Answer incoming calls professionally and provide accurate information regarding elections, voter registration, voting centers, voting hours, deadlines, and election procedures.
  


• Respond to voter inquiries via email and determine whether follow-up action is needed, such as sending forms, updates, or additional information.
  


• Safeguard sensitive voter information in accordance with confidentiality, privacy, and data protection requirements. 
  


• Process voter registration cancellations, privacy opt-out requests, voter registration certificates, and voter registration applications.
  


• Provide certified copies of voter registration records in accordance with public information and online records request procedures.
  


• Research and help resolve registration discrepancies, errors, or issues requiring additional review.
  


• Assist with voter-related reports and processing queues, including jury reports, DPS queues, TXOL, and felony records.
  


• Prioritize daily assigned tasks, monitor progress, and meet processing deadlines.
  


• Perform other duties as assigned.
  

Required Qualifications

• High school diploma or GED equivalent from an accredited institution within the U.S.
  


• Minimum of 1 year of clerical office experience, preferably working with the public or in a fast-paced environment.
  


• Minimum of 2 years of customer service experience.
  


• Minimum typing speed of 35 WPM.
  


• Proficiency with computers and Microsoft Office, including Excel, Word, and PowerPoint.
  


• Strong data entry skills and excellent attention to detail.
  


• Excellent phone etiquette and professional communication skills.
  


• Strong organizational and time management skills.
  


• Ability to prioritize tasks, meet deadlines, and work efficiently with frequent interruptions.
  


• Ability to maintain strict confidentiality when handling customer and voter information.
  

Preferred Qualifications

• Knowledge of election laws and procedures.
  


• Experience in an administrative, clerical, records, government, public service, or elections-related environment.
  


• Experience handling high-volume phone calls, emails, forms, or data entry.
  

Work Environment

• Primarily office-based role with extensive computer workstation use.
  


• Work may involve frequent interruptions and a high volume of administrative tasks.
  


• May require site visits to county facilities, and community locations, both indoors and outdoors.
  


• Flexibility to work evenings and weekends may be required.
  


• Occasional overnight travel for conferences or training sessions may be required.
  

Physical Requirements

• Must be able to remain stationary for extended periods while working at a computer workstation.
  


• Must be able to transport boxes or equipment weighing up to 30 lbs.