VP, AAdvantage, Program Management and Business Development

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards are a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthen our ability to execute against our strategic priorities.

Background & Position Summary

The American Airlines AAdvantage Co-Brand Product team sits within the U.S. Branded Cards North America business unit.  The Citi/AAdvantage cobranded credit program is one of industry’s largest travel loyalty credit card programs. The Citi Product Management team partners with American Airlines to manage a suite of consumer and small business credit cards that use the airline’s loyalty program currency, travel assets, and marketing channels.

The VP, Program Management and Business Development role resides within the broader Citi AAdvantage Product Management team and is responsible for supporting the portfolio’s goals by creating new business opportunities through new and existing partnerships, as well as providing contract / negotiation related support. This requires a deep understanding of the payments ecosystem and how business strategies impact KPIs and the P&L, in addition to strong partnership skills.

Key Responsibilities

The VP, Program Management and Business Development role will be responsible for:

• Analyzing key business terms for complex deal structures to size impacts to KPIs and P&L under tight timelines and then present findings and recommendations to senior leadership
• Collaborating with partners across matrix organization to define, size, and implement requirements across finance, operations, and technology for new and existing deals
• Supporting existing contract amendments / addendums and contract renewals / re-negotiations
• Leveraging customer and marketplace insights to identify consumer and small business needs that can be developed into requirements that will support business strategies
• Managing and leading pipeline of new data initiatives that create enhanced capabilities, new customer segments, and optimization of marketing strategies across all channels
• Educating internal teams on contractual terms and leading conversations on new business commitments to ensure contractual compliance across entire organization

Candidate Qualifications

• 7+ years of work experience, with 2+ years spent in business development, product management, or similar roles preferably in the financial services industry
• Deep understanding of KPIs with the ability to understand impacts that decisions can have on financial metrics and to be able to clearly articulate findings to all levels of stakeholders
• Experience with translating strategies into business requirements for different business functions such as marketing, risk, customer service centers, and technology
• Track record of being able to engage, lead, and influence cross-functional teams in a matrixed organization to achieve results
• Self-starter who can operate with minimal guidance and handle uncertainty and ambiguity
• Strong analytical, project management, communication, and negotiation skills required
• Bachelor’s degree required, MBA preferred 

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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