VP, Branch & Operations Support Manager

The VP Branch and Operations Support Manager collaborates with Senior Managers to develop procedures, processes, and forms to improve the efficient operation of branches and back-office operations while assuring compliance with state and federal regulations. This individual monitors operational integrity by sampling and reviewing branch transactions for propriety, evaluating current processes, evaluating branch workflows to improve efficiency, and ensuring processes align with system settings. This individual works with the Core System Administrator to improve system functionality, make corresponding changes to procedures, and appropriately communicates the changes to the effected personnel. This manager provides leadership, coaching, and training to members of their team and holds them accountable for poor performance. 

This position requires that the individual work in the office, independently, and with minimal supervision. Travel to branch offices is required occasionally.  Remote working is not permitted.

Essential Duties and Responsibilities include the following.

• Leads a team of Branch Operations Support Specialists to achieve the duties of the department
• Supports and collaborates with the VP Training and Development Officer and VP Area Managers in identifying operational and compliance deficiencies in the branch network
• Responsible for maintaining high standards of control/certifications, monetary transactions, security, and account opening activities, ensuring the branch staff is trained and follows policies and procedures and operates within the Bank’s guidelines
• Responsible for development and maintenance of branch policies and procedures
• Provides day-to-day contact with and support of operations staff in branch offices, acting as a point of escalation
• Reviews all branch certifications and reviews performance of branch offices
• Identifies opportunities for process improvement in order to optimize branch operational performance 
• Maintains branch forms and procedure library for version control
• Publishes procedures and forms to the intranet as needed 
• Assists with Branch Support, Branch Administration, and Information Technology Special Projects
• Performs branch internal reviews to test operational integrity and reports findings
• Works with the Compliance department in the remediation of audit and exam findings
• Provides timely assistance for legal documentation review
• Maintains proficient knowledge of industry best practices and current trends in deposit operations products, services, and technology
• Acts as a backup to the Bank Security Officer
• Accountable to understand and ensure regulatory and policy compliance with state and federal requirements including the following (but not limited to): Bank Secrecy Act, Anti-Money Laundering Act, Community Reinvestment Act, OFAC Regulations, and Fair Lending
• Minimum of 10 CRA qualifying volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time, and mileage is reimbursed
• Other duties as assigned

Supervisory Responsibilities: This position will supervise the Branch Operations Support team. 

Qualifications:

• Minimum of five years’ work experience in bank operationsMust be highly organized and capable of handling multiple tasks concurrently and be able to redirect priorities based upon current workload
• Experience with the Bank core systems reporting applications is desired
• Requires proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and proficiency using Adobe Acrobat
• Ability to maintain regular attendance and work scheduled hours
• Ability to multi-task in a fast-paced environment

Physical/Mental Demands & Work Environment:

The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and frequent interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which they are free to move about at will. The work environment is typically quiet to a moderate noise level.

Travel: There will be occasional local, out-of-area, and overnight travel. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.

See qualifications above.

Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For San Francisco Postings, review Fair Chance Ordinance.

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