VP, Customer Success

For this opening we will consider candidates from the following locations: ,IL,United States |

Thank you for considering a career at TeleVox!
For over 30 years,

TeleVox , a business segment of the West Technology Group, has been the trusted leader in automating and transforming patient engagement. With 1,000+ enterprise health systems and 10,000+ provider organizations as customers, we seamlessly integrate with leading EHRs to enable real-time communication. Bridging the communication gap in healthcare, we empower facilities, pharmaceutical companies, and life sciences organizations to effectively engage and enhance the patient experience. Discover more at
TeleVox.com

About the Role
We are seeking a highly motivated and experienced individual to join our team as the

Vice President of Customer Success . In this role, you will be responsible for leading and managing our customer success team of 20 dedicated professionals.
Primary Responsibilities and Assignments
Foster adoption: Develop and execute strategies to encourage customer adoption and utilization of our products and services.
Ensure a positive customer experience: Implement and maintain processes to ensure our customers have a seamless and positive experience throughout their journey with our company.
Drive revenue growth: Collaborate with the sales and marketing teams to identify opportunities for revenue growth within the existing customer base.
Build and manage a high-performing team: Lead, mentor, and develop the customer success team to achieve individual and departmental goals.
Develop customer success programs: Create and implement programs to proactively engage with customers, address their needs, and drive satisfaction and loyalty.
Monitor and analyze customer success metrics: Utilize data and analytics to track customer success metrics, identify areas for improvement, and make data-driven decisions.
Required Skills and Professional Background
Bachelor's degree from an accredited college or university with major course work in marketing, business administration, or a related field is required.

Equivalent work experience in a similar position may be substituted for educational requirements.

7+ years’ proven success leading a multi layered team within the Healthcare IT space.
Strong understanding of customer success principles and best practices.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients at all levels.
Demonstrated experience in driving adoption, ensuring a positive customer experience, and growing revenue.
Skilled in effectively managing and leading teams with diverse layers of expertise.
Analytical mindset with the ability to leverage data to drive decision-making.
Desirable Qualifications and Expertise
Master’s degree in business administration
In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.
Medical, dental, vision insurance
Health savings and flexible spending accounts
Mental health and wellness program (EAP)
Paid time off including vacation, holiday and sick time
401(k) retirement plan with company match up to 6% after one year
Tuition reimbursement & in house learning platform
Service awards. . . and much more
TeleVox

benefits help support better lives for our employees and our learning and development offerings can train them to become the next generation of business leaders.
Apply today and be a part of Innovative Technology!
We have discovered the most effective way to create and maintain a global presence is to represent diversity in its workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. By encouraging diversity in our workplace and implementing an Equal Employment Opportunity/Affirmative Action Program, we are better able to understand, address and provide the ingenious solutions to which our clients are accustomed. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.

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