VP Financial Services Operations

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Summary**

The VP Financial Services Operations will lead and optimize operational functions within SS&C GIDS, Inc., ensuring efficient service delivery, regulatory compliance, and client satisfaction across various financial products and services.

Job Responsibilities**

* Develop and execute strategic operational plans that align with SS&C GIDS's business objectives and growth initiatives.
* Oversee and manage day-to-day operations for multiple financial services lines, including but not limited to fund administration, transfer agency, and compliance services.
* Drive continuous process improvement and automation initiatives to enhance operational efficiency, reduce costs, and mitigate risks.
* Establish and monitor key performance indicators (KPIs) to track operational effectiveness and service level agreements (SLAs).
* Ensure adherence to all relevant regulatory requirements, industry standards, and internal policies.
* Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, collaboration, and professional growth.
* Collaborate cross-functionally with sales, technology, product development, and client service teams to ensure seamless client onboarding and service delivery.
* Manage vendor relationships and outsourced operational functions as needed.
* Act as a key liaison with clients, addressing operational concerns and ensuring exceptional service quality.
* Prepare and present operational reports and analyses to senior management.
* Identify and implement best practices in financial services operations.

Job Qualifications**

* Bachelor's degree in Finance, Business Administration, or a related field; MBA or advanced degree preferred.
* 10+ years of progressive leadership experience in financial services operations, with a proven track record of managing large teams and complex operational functions.
* Deep understanding of financial products and services, including alternative investments (e.g., hedge funds, private equity), mutual funds, and managed accounts.
* Extensive knowledge of financial regulations (e.g., SEC, FINRA, GDPR, AML/KYC) and industry best practices.
* Demonstrated experience in driving operational efficiency improvements, process automation, and technology adoption.
* Strong leadership, people management, and team-building skills.
* Excellent analytical, problem-solving, and decision-making abilities.
* Exceptional communication (written and verbal) and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
* Proficiency in financial software systems and operational platforms.
* Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.