VP, IRM - Issue Management Lead Analyst (Hybrid)

The Issue Quality Team within the Central Controls function of Independent Risk Management (IRM) is responsible for the quality review and validation of all high priority issues, Self-Identified, Regulatory and External Audit Issues within IRM.   

The Issue Quality Team is responsible for ensuring the quality of IRM’s issues and overall alignment to Global Policies, Procedures, and Standards. This is achieved by proactively working with Risk Segments and Control Leads to ensure consistency in the identification of issues and mitigation of risk through remediation efforts. 

The ideal candidate will have extensive experience in reviewing and assessing issue language for Root Cause identification and ensuring effective corrective action(s) are in place to mitigate the risk identified in the root cause, while working with senior leadership and throughout the firm (Directors and Managing Directors).  Issue Management Lead Analyst C13 - VP will work closely with the IRM Control Leads, Issue Owners/Coordinators, Direct and Senior Management in IRM Controls to ensure consistent execution of the Global Issue Management requirements.  

Key Responsibilities:

• Execute the IRM Quality Review process for self-identified, regulatory and external issues identified across IRM to ensure root cause is properly identified and corrective action plans are sufficiently designed to remediate the risk throughout the Issue Management Lifecycle. 
• Provide support to SVPs on validations by performing CAP level validation on operating and design effectiveness of controls.
• Execute thematic analyses of Issue Rejection rationale, issue themes, and recommendations/observations to provide insight to IRM.
• Prepare detailed quality review documents to provide feedback to Issue Owners/Coordinators ensuring consistent delivery of IRMs Issue Management process.
• Create and launch trainings to assist IRM with increasing knowledge around the Issue Management process.
• Review and respond to inquiries (iCAPS, Issue Management related questions, CAP closures, etc.) from IRM stakeholders, including Directors and Managing Directors
• Support the Issue Quality Team Director and IRM Controls – Central Capabilities Director with inquiries from Risk CAO, COO Office, ORM, and other key stakeholders.
• Support the IRM Controls – Central Capabilities Team with ad hoc projects and deliverables to improve the maturation of the control environment across IRM.
• Report and escalate to issue owners and IRM senior management, including relevant governance forums, on the progress and effectiveness of control remediations (and emerging risks) to maintain a no surprises approach.
• Proactively monitor assigned book of work for changing risks, timely execution/completion, and required management updates.

Knowledge/Experience:

• Bachelor's degree required; Masters Optional
• 10+ years of experience in financial services, Risk Management and/or Internal Audit; Knowledge and understanding of risk management in the financial services industry.
• Thorough understanding and application of the Global Issue Management documents to provide quality recommendations across IRM.
• Exceptional interpersonal and people management skills with prior experience interfacing with Citi senior management, including at the Director and Managing Director level.
• Demonstrated ability to understand effective and efficient risk controls and gaps within large organizations.
• Develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate team’s value proposition.
• Experience advising and collaborating with cross-functional internal & external stakeholders.

Skills:

• Methodical and proactive thinker with strong organizational and follow-up skills.
• Proven time and task management skills with the ability to multi-task effectively and promptly.
• Highly proficient in Excel, PowerPoint, and Microsoft office suite.
• Strong analytical ability and problem-solving skills.
• Stakeholder and team oriented.
• Excellent oral and written communication skills; must be articulate and influential with internal and external stakeholders.
• Ability to manage projects and workload with minimal guidance and oversight.
• Track record of building and maintaining relationships.
• Acts with professionalism & integrity.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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