VP - Operations

Vice President of Operations
Geriatric Care | Multi-Location Leadership | Greater Philadelphia

Are you a strategic operations leader who knows how to scale teams, drive performance, and build a culture of accountability—without losing the heart behind the mission? Are you someone who thrives in a business transformation environment? Are you some one who is nimble enough to operate in a "start up" kind of environment and yet possess skills to deftly manage a mid size company's operations?

We are seeking a Vice President of Operations to oversee operations spanning Client Care Services (incl all Client Services Directors/Senior Clients Services Managers and their teams) and Wellness across our multi-location Senior home care organization serving Greater Philadelphia. This executive role will be responsible for operational excellence, service consistency, growth alignment, leadership development, and performance management across territories.

• Lead and manage Client Care Scheduling management, Wellness and their teams across territories in collaboration with Office Directors; ensure seamless management of operations including but not limited to 24/7, 365 days consistent and continuous client services with near zero lag in customer service response time
• Establish and enforce performance metrics (KPIs) related to service delivery, consistency, retention, and profitability
• Ensure operational consistency across all locations
• Develop scalable systems and processes for growth

• Coach and mentor Leaders and their team
• Build accountability structures and performance review systems
• Identify leadership gaps and develop succession plans
• Foster a culture of ownership, urgency, and collaboration

• Ensure high client satisfaction and retention
• Monitor service standards and regulatory compliance
• Oversee quality assurance initiatives

• Monitor territory P&L performance
• Align staffing models with revenue goals
• Identify operational inefficiencies and implement solutions
• Drive margin improvement initiatives

• Partner with ownership on growth and expansion strategy
• Support integration of new territories or acquisitions
• Improve operational readiness for scaling
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
• Perform duties as deemed appropriate by the CEO.

• Operationally sharp and data-driven
• Experienced in managing multi-location teams
• Comfortable holding senior leaders accountable
• Experienced in service-based or healthcare environments
• Strong in both systems thinking and  people leadership
• Decisive, organized, and execution-focused
• Emotionally intelligent and culture-conscious
• Committed to developing long term goals and patient enough to see them through

• 15+ years of senior operations leadership experience
• Multi-location management experience required
• Healthcare, home care, or service-industry background strongly preferred
• Proven experience managing directors or senior managers
• Strong financial literacy (P&L oversight required)
• Bachelor’s degree required; MBA preferred
• Must be flexible to respond to “evolving client situations” in a 24X7 framework (incl On Call executive level support)
• Ability to lawfully work in the U.S.

• Improved performance consistency/continuity across territories
• Increased client retention and reduced “controllable losses”
• Improved HV conversion ratio
• Stronger leadership bench among Client Services Directors and Senior Managers
• Clear KPI dashboards and accountability systems
• Measurable operational improvements and overall growth in billable hours
• Continued momentum

• Competitive executive-level base salary
• Performance-based bonus structure(quarterly KPI driven+ potential annual profit sharing based on mile stone driven benchmarks)
• Health benefits
• PTO
• Mileage/travel reimbursement
• Growth opportunity within a scaling organization