VP Operations US

Your mission
Deliver GMV growth using all the tools at your disposal, and build it into a system that runs smoothly and sustainably. Own the operating engine of our staffing business so we deliver fill + quality as the product: fast ramps, limited to 0 no-show, strong retention, and consistent expansion to 80%+ share on priority sites. Build simple playbooks that just work and a high-tempo cadence to scale from $15M to $30M to $90M to $180M. This is hands-on and execution-first. You’ll be a close ally to the GM with full transparency and visibility into the business.

Your responsibilities

Ramp excellence + share-of-site

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  Run ramp war rooms during launch windows and stabilize sites fast.

  
  


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  Build and enforce a simple ramp playbook (readiness, launch week, stabilization).

  
  


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  Win vendor competition through execution: reliability, replacement speed, and onsite performance that earns more volume.

  
  

Partner with Sales to grow the local business

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  Join pre-sales when it matters: help design the operating plan for new sites (ramp plan, staffing model, onsite coverage, risks/mitigations).

  
  


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  Pressure-test deal assumptions (volumes, shift patterns, onboarding constraints) so we don’t sell fantasy ramps and misforecast and over/under invest.

  
  


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  Turn strong delivery into growth: expansion plan per priority account (how we earn more share, more reqs, renewals).

  
  


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  Maintain tight feedback loop with Sales on what wins/loses deals and what Ops needs to deliver to win the next one.

  
  

Local prospecting support

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  Maintain a top-25 target account list with Sales for each core metro/logistics hub.

  
  


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  Be present in the field where it matters: site visits, client roundtables, warehouse/logistics events - use these to generate warm intros, validate needs, and tighten operating plans.

  
  


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  Support expansion plays: use current client relationships to open adjacent sites/regions.

  
  


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  Build a local partner network to surface expansion/new-site signals early (equipment/transport/safety/3PL ecosystem) and turn them into warm intros for Sales.

  
  

Operating cadence and clarity

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  Weekly operating review for top sites + all new ramps.

  
  


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  Daily rhythm for at-risk sites with clear owners and escalation.

  
  


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  Clear handoffs and accountability across KAM, OSM, Recruiting.

  
  

Performance management 

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  Dashboards used daily.

  
  


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  Drive improvements in: fill, no-show, time-to-replace, D1/D7 retention, client satisfaction, share-of-site.

  
  


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  Diagnose where the funnel breaks (supply vs conversion vs show-up vs retention) and fix it fast.

  
  

Quality, compliance, and worker readiness - be practical first and foremost

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  Improve screening, onboarding readiness, attendance discipline, early retention.

  
  


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  Ensure the basics don’t break ramps: eligibility/onboarding flow, safety readiness, onsite coordination.

  
  


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  Implement practical no-show recovery routines and same-day replacement plans.

  
  

Scale the org

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  Build repeatable pods and standard roles across markets.

  
  


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  Hire, train, and performance-manage leaders who thrive in a high-tempo culture.

  
  


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  Standardize what works across sites.

  
  

GM partnership

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  Keep GM inserted by default: frequent visibility, early escalation, clear decisions needed.

  
  


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  Be direct: fast communication, no filtering, no corporate smoothing.