VP, RCM Implementation & Integration

Job Description:

The Vice President, RCM Implementation & Integration leads the implementation and integration of revenue cycle management (RCM) technology and services for new and existing clients across product segments. This role owns new client implementations end to end, including training and the development and maintenance of RCM standard operating procedures (SOPs); serves as the RCM subject matter expert for product development, management and optimization; and partners with vendors and internal stakeholders to deliver new technology and services on time and on budget.

• Lead technology and services client integrations across product segments, ensuring seamless transition into RCM operations.
• Direct new client implementations from contract through go-live and stabilization, including project planning, resource allocation, milestone tracking and executive status reporting.
• Oversee the integration of RCM products and solutions into client workflows and internal operations, ensuring alignment with RCM best practices and client goals.
• Develop, implement and maintain RCM SOPs, playbooks and implementation methodologies that drive consistency, scalability and quality across client segments.
• Design and deliver client and internal training programs and materials that support successful adoption of RCM technology and services.
• Serve as the RCM subject matter expert (SME) for product development, providing requirements, workflow design input and operational feedback to product and technology teams.
• Partner with product management to prioritize enhancements, drive product optimization and measure adoption, performance and ROI of RCM products.
• Manage vendor relationships and coordinate with internal stakeholders, including Operations, Technology, Client Success, Sales and Finance, to deliver new technology and services on time and on budget.
• Establish implementation and integration KPIs, monitor performance, identify risks and issues, and drive timely resolution and escalation as needed.
• Build, lead and develop a high-performing implementation and integration team, fostering accountability, continuous improvement and a client-focused culture.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor's Degree in Business Administration, Health Management Information Systems or related field.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 10+ years of progressive RCM experience or related leadership roles.
• 5+ years of experience leading RCM technology and/or services implementations, integrations or large-scale client onboarding.
• Experience developing SOPs, training programs and implementation playbooks.
• Demonstrated experience managing vendors, budgets and cross-functional projects.
• Practice Management Software experience; NGE and NGO platform experience strongly preferred.

License/Certification Required:

• Project Management Professional (PMP), HFMA Certified Revenue Cycle Representative (CRCR) or related certification preferred.

Knowledge, Skills & Abilities:

• Knowledge of: Revenue Cycle Management best practices; RCM technology, practice management systems and integration processes; implementation and project management methodologies. Knowledge and understanding of business processes and drivers for providers across large and small market segments.
• Skill in: Leadership, executive level communication and presentation skills, project and program management, vendor management, negotiation, training and facilitation, strategic and analytical.
• Ability to: Lead complex implementations and integrations to on-time, on-budget delivery; translate operational needs into product requirements; develop clear and repeatable SOPs and training; manage and establish credibility within an organization; demonstrate supportive cross-functional relationships with peers, clients, vendors, partners and management; oversee and balance multiple competing priorities.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.