VP Technical Services

As the Vice President of Technical Services, you will maximize equipment availability and customer satisfaction through world-class repair operations, technical support, quality systems, and continuous operational improvement.

Responsibilities

1. Recruits and develops department leaders by:

• Hiring and developing department managers.
• Conducting annual performance reviews.
• Driving KPIs and accountability.

2. Leads repair operations and technical support by:

• Standardizing repair procedures.
• Improving repair turnaround times.
• Ensuring consistent repair quality.
• Supporting field technical issues.

3. Oversees hoist & automation and repair systems by:

• Maintaining repair systems.
• Supporting automation systems.
• Driving documentation and process improvements.

4. Maximizes equipment availability through operational excellence by:

• Monitoring repair KPIs.
• Reducing repeat failures.
• Improving technician productivity.
• Supporting quality control initiatives.

5. Drives continuous improvement across technical services by:

• Reviewing Rep escalations.
• Supporting repair costing and parts credits.
• Leading operational improvement projects.
• Supporting VP Technical Services administrative initiatives.