VTC Field Support Specialist - TS/SCI w/ FS Poly Required

Total Compensation range of $54,757 - $64,080 per year
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Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more......Sound Engineering Solutions is excited to announce a Sign-On Bonus for the successful candidate hired for this role! Join our team during this festive season and enjoy a rewarding career with additional perks.

Active & Current TS/SCI with Full Scope Poly REQUIRED!!!

Job Title: VTC Field Support Specialist

Location: Columbia, MD

Key Responsibilities:

1. Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.


2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. 


3. Troubleshooting and solving technical issues related to end user equipment hardware and software


4. Ensuring customer satisfaction is achieved.

Qualifications:

Active & Current TS/SCI with Full Scope Poly REQUIRED!!! 

• High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.


• Highly skilled in installing, repairing and troubleshooting VTC devices and systems


• Demonstrated ability to read and understand technical manuals and schematics


• Able to manage time and priorities effectively


• Able to work efficiently with minimal supervision


• Proficient in working with end-users remotely


• Familiar with Active Directory security and policies


• Excellent analytical and problem solving skills


• Outstanding communication skills to relate with team members and support workers

DoD 8570 IAT Level 1 Certification