VW / Audi Service Advisor Trainee
Location: Augusta / Martinez, GA
Job Type: Full-Time
About Us
At our premier Volkswagen & Audi dealership, we’re committed to delivering an exceptional customer experience that reflects the quality and prestige of our brands. From the showroom to the service drive, we focus on professionalism, trust, and long-term relationships. As we continue to grow, we are seeking a motivated and customer-focused Service Advisor Trainee to join our service team.
This is an entry-level, career-path position designed for individuals who want to build a long-term future in automotive service. Our goal is to develop you into a fully trained Service Advisor within one year through hands-on training, mentorship, and brand-specific education.
Position Summary
The Service Advisor Trainee supports the service department while learning the responsibilities of a full Service Advisor. You will work closely with experienced advisors, service managers, and technicians to develop the skills needed to deliver a premium service experience to VW and Audi customers. This role is ideal for someone who enjoys working with people, is eager to learn, and thrives in a fast-paced environment.
Key Responsibilities
Customer Support: Assist in greeting customers, gathering vehicle information, and understanding service needs.
Learning the Advisor Role: Shadow and support senior Service Advisors to learn customer communication, service write-ups, and workflow management.
Service Coordination: Help schedule service appointments, coordinate with technicians to ensure efficient service flow and moving vehicles.
Estimate & Repair Understanding: Learn how to prepare service estimates and explain recommended maintenance and repairs.
Customer Updates: Assist with keeping customers informed about the status of their vehicles.
Service Documentation: Maintain accurate records and notes in the dealership’s service software.
Brand & Product Knowledge: Learn VW and Audi maintenance requirements, service standards, and luxury customer expectations.
Growth & Development: Actively participate in training with the goal of becoming a fully independent Service Advisor within one year.
Qualifications
Strong customer service or hospitality background preferred (automotive experience is a plus, but not required).
Excellent communication and interpersonal skills.
Professional appearance and a positive, coachable attitude.
Ability to multitask and work in a fast-paced environment.
Basic computer skills and willingness to learn dealership software.
Interest in building a long-term career in automotive service.
Valid driver’s license and clean driving record.
What We Offer
Competitive hourly pay with advancement opportunities.
Clear career path to full Service Advisor within one year.
Paid training and ongoing development with VW & Audi brands.
Health, dental, and vision insurance.
401(k) plan with company match.
Paid time off.
Employee discounts on vehicle purchases, parts, and service.
How to Apply
If you’re motivated, customer-focused, and ready to start a career with Volkswagen and Audi, we want to hear from you. Apply today and take the first step toward becoming a fully trained Service Advisor.
Activate JobCopilot
Your email job alert is now active!