Waiter - 5 star Hotel

Job Summary

We are seeking a professional, customer -focused, and energetic Waitress to join a dynamic hospitality team. The ideal candidate will be responsible for providing excellent customer service, ensuring guests enjoy a pleasant dining experience, and maintaining high standards of cleanliness and professionalism within the restaurant environment.

Key Responsibilities

• Welcome and seat guests in a warm and courteous manner.
  
• Present menus and provide detailed information about menu items, beverages, and daily specials.
  
• Take accurate food and drink orders and relay them promptly to the kitchen/bar team.
  
• Serve food and beverages professionally and efficiently.
  
• Check on guests during meals to ensure satisfaction and address concerns promptly.
  
• Prepare and present bills, process payments, and issue receipts accurately.
  
• Maintain cleanliness and organization of dining areas, tables, and service stations.
  
• Ensure tables are properly set before and after service.
  
• Adhere to food safety, hygiene, and health standards at all times.
  
• Handle guest complaints professionally and escalate issues when necessary.
  
• Support team members to ensure smooth restaurant operations during busy periods.
  
• Participate in opening and closing duties as assigned.
  

Requirements

• Certificate or Diploma in Hospitality, Food & Beverage Service, or a related field is an added advantage.
  
• Minimum 2 years’ experience as a waitress/server in a hospitality setup.
  
• Experience working in a 5 -star hotel is mandatory.
  
• Strong communication and interpersonal skills.
  
• Excellent customer service and problem -solving abilities.
  
• Ability to work under pressure in a fast -paced environment.
  
• Professional appearance and positive attitude.
  
• Ability to work flexible hours, including weekends and holidays.
  
• Basic knowledge of POS systems is an added advantage.