Waiver Program Coordinator

POSITION PURPOSE

Provides ongoing monitoring of the provision of services as specified in the client’s plan of care. Monitors all direct care services, and provides supervision of Supportive Living Companions and Job Coaches. Ensures that the department meets required DHS/DD regulations.

ESSENTIAL FUNCTIONS & BASIC DUTIES

1. Monitors and reviews all waiver client services, budgets, and other documentation submitted to DDS.
2. Participates with Waiver Director in strategic planning and the development of policies and procedures for the Waiver department.
3. Directly supervises Supportive Living Companions and Job Coaches in all areas of service delivery. Is on-on call to ensure services are provided as ordered. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training; planning, assigning and directing work; appraising performance and rewarding and disciplining employees; and addressing complaints and resolving problems.
4. Assists with coordination of team meetings for family members, professionals, waiver staff, and service coordinators to implement procedures and programs to ensure regulatory compliance.
5. Reviews and approves all Supportive Living Companions’ and Job Coaches’ weekly progress notes and forwards records on to billing and payroll upon approval.
6. Reviews and determines final approval of Supportive Living Companions’ and Job Coaches’ requests for personal time off when there are conflicts and/or requests with overlapping dates.
7. Assists with oversight of the Waiver Department’s budget by reviewing and approving purchase orders and employee reimbursements under $250.00. Forwards requests in excess of $250.00 to the Director of Clinical Operations for approval. 
8. Reviews and approves continuing education requests under $250.00. Forwards requests in excess of $250.00 to the Director of Clinical Operations for approval.
9.  Meets regularly with the Waiver Director and Director of Clinical Operations to address quality improvement within the Waiver department.
10. Schedules and directs staff meetings, as indicated.
11. Assists with outcomes data collection and utilization for continuous quality improvement.
12. Participates in ongoing referral development activities. 
13. Ensures a positive and supportive relationship with clients and families.
14. May perform other related or non-related duties, as assigned.

COMPETENCIES

Business Acumen:

• Understands business implications of decisions. 
• Displays orientation to profitability. 
• Demonstrates knowledge of market and competition. 
• Aligns work with strategic goals.   

Cost Consciousness:

• Works within approved budget.
• Develops and implements cost saving measures. 
• Contributes to profits and revenue. 
• Conserves organizational resources.
• Meets commitments. 

Judgment:

• Displays willingness to make decisions. 
• Exhibits sound and accurate judgment. 
• Supports and explains reasoning for decisions. 
• Includes appropriate people in decision-making process.
• Makes timely decisions. 

Management:

• Includes staff in planning, decision-making, facilitating and process improvement. 
• Takes responsibility for team members’ activities.
• Makes oneself available to staff and provides regular feedback on performance.
• Develops team members’ skills and encourages growth.
• Solicits and applies stakeholders’ feedback (internal and external).
• Fosters quality focus in others and works to improve processes, products and services.
• Manages staff with respect and fairness.

Oral Communication:

• Speaks clearly and persuasively in positive or negative situations.
• Listens and gets clarification.
• Responds well to questions.
• Demonstrates group presentation skills.
• Participates in meetings. 

Planning/Organizing:

• Prioritizes and plans work activities.
• Uses time efficiently and effectively. 
• Completes tasks within expected deadlines.
• Plans for additional resources. 
• Sets goals and objectives.
• Organizes or schedules other people and their tasks.
• Develops realistic action plans. 

Problem Solving:

• Identifies and resolves problems in a timely manner.
• Gathers and analyzes information skillfully.
• Develops alternative solutions.
• Works well in group problem-solving situations. 
• Involves the Director of Clinical Operations and relevant team members in the problem-solving process, as indicated.
• Uses reason, even when dealing with emotional topics. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is required to walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is frequently required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is moderate.

QUALIFICATIONS

Education/ Certification:

• Minimum of a Bachelor’s degree in Human Services or related field.

Experience/ Knowledge required:

• Two years of experience in waiver or related field.
• Minimum of four years of management experience.

Skills/ Abilities:

• Strong leadership skills.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy. 
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

TRAVEL REQUIREMENTS

• Moderate travel is required for this position; this travel may include transporting students/clients.
• ACCESS drivers are required to maintain a valid Driver’s License, current auto liability insurance and registration, a clean driving record, and physical ability to drive to local and non-local locations throughout Arkansas.