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Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.
Estimated Compensation: On Average $70,000 with potential to earn up to $115,000 or more based on incentives!
How do our Service Advisors Drive Impact?
- Our Service Advisors work with the service team to provide customer satisfaction with customer concerns and repairs. Some of the responsibilities would include:
- Act as the face of Walser service by greeting customers as they enter the service drive.
- Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders
- Understand basic automotive repairs, know how long each service will take and how much the repair will cost
- Serve as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guests
- Work as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guests
- Prospect and sell dealership services, coordinate current work in progress, support pre-delivery activities and prepare for after-service delivery
- Execute proper follow up techniques with customers to build repeat business and ensure guest satisfaction.
- Stage vehicles and shuttle customers as needed
- Must wear safety eyewear at all times when in dealership service departments
- Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
- Utilization of TruVideo/Estimate Tool
We're Looking For:
- High School Diploma, GED, or equivalent work experience
- Exceptional customer service skills
- Prior automotive experience
- Strong written and verbal communication skills
- Proven experience working in a team environment
- High level of detail orientation and accuracy
What We Offer:
- Medical, Dental, Vision coverage & HSA/FSA
- Paid Parental Leave (Maternity, Paternity, Adoption)
- Adoption Assistance Program
- Life Insurance and 401K with Employer Match
- Pet insurance and Employee discounts
- Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride and Asian Hmong Alliance
- The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube
We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:
Do The Right Thing – Nothing is a worth compromising a relationship.
Lead By Example – Be willing to help no matter how difficult the challenge.
Display Positive Energy – A good attitude is highly contagious.
Be Open Minded – The only thing that is constant is change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
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