Description
Drive Service Excellence and Customer Success!
Are you a data-savvy problem solver with a passion for customer experience and operational performance? CJ Logistics is looking for a Customer Analyst to support service excellence by turning data into action, strengthening customer relationships, and helping operations deliver on expectations every day. In this high-impact role, you'll work closely with customers and internal teams to align service expectations with operational execution. You'll analyze performance trends, support major customer initiatives, provide meaningful reporting, and help identify opportunities to improve service while reducing costs.
Why You'll Love This Role
- You're not just supporting customer operations — you're helping shape the customer experience
- You'll join a team that values collaboration, accountability, and continuous improvement
- You'll have opportunities to analyze, influence, and drive measurable results
- Salary Range: $70,304 - $75,000 per year
- Schedule: Mon - Fri, 8am - 5pm
What You'll Do
- Analyze & Improve: Identify service improvement opportunities by reviewing customer feedback, delivery performance, volume trends, and key service metrics.
- Monitor Performance: Analyze carrier, consignee, and operational performance using standard CJ Logistics reporting tools to highlight risks and opportunities.
- Support Customers: Respond to customer requests in a timely and professional manner, providing data, updates, and issue support as needed.
- Manage Projects & Events: Help coordinate customer promotions, major events, and new initiatives to ensure service requirements are clearly understood and successfully executed.
- Facilitate Communication: Prepare for customer meetings, maintain action item trackers, and provide updates on commitments, timelines, and open issues.
- Collaborate Cross-Functionally: Partner with warehouse teams, customer manufacturing contacts, and internal stakeholders to support volume expectations and service performance.
- Report & Inform: Deliver accurate, actionable reporting and insights to internal and external stakeholders, including performance results and operational impacts.
- Support Billing & Documentation: Assist with invoicing processes and help ensure billing and service documentation are accurate and aligned with contractual requirements.
- Advance Continuous Improvement: Stay informed on industry trends and best practices, complete required training, and contribute to process improvement efforts.
What You'll Bring
- A Bachelor's degree in Business, Supply Chain, or a related field is preferred, or equivalent relevant experience.
- 3+ years of experience in transportation, logistics, customer service, or a related service-focused role.
- Bi-Lingual proficiency in Korean and English required.
- Strong proficiency in Microsoft Excel and experience with other Microsoft Office applications.
- Proven ability to analyze data, identify trends, and communicate actionable recommendations.
- Strong organizational, time-management, problem-solving, and communication skills.
- The ability to work effectively independently and in a team environment.
- Experience interacting with customers and cross-functional internal teams in a fast-paced environment.
- Experience with TMS (Transportation Management Systems).
- Experience with WMS, JDA, SAP, Oracle, or similar systems.
- Experience in a fast-paced logistics or supply chain environment.
Ready to Elevate Your Career? Join us at CJ Logistics and be a part of something bigger. With our guided training and supportive team, you'll have everything you need to succeed. Let’s move forward together!
Pay, Benefits and More
- Competitive compensation package
- Rapid Paid! (Ability to get hours worked paid out before payday.)
- Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
- Growing company with a performance record that continues to climb!
- Open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunities for advancement!
CJ Logistics About Statement
At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only apply when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.
CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.
CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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