Warehouse Operations & Quality Manager

About Alpine

Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.

About the Role

Alpine Home Air is seeking a Warehouse Operations & Quality Manager to lead daily execution at our primary fulfillment center outside Louisville, KY.

This role exists to ensure consistent, repeatable, high-quality execution of warehouse operations. The individual in this role owns how work actually gets done — enforcing standards, identifying gaps, correcting issues, and preventing recurrence.

This is a hands-on, high-accountability leadership role designed to create a true operational layer between executive leadership and the warehouse floor.

Key Responsibilities

Daily Operations Execution:

• Own daily performance across receiving, inventory, picking, packing, shipping, and exceptions
• Maintain continuous floor presence and immediate correction of deviations
• Execute daily labor plans and adjust in real time
• Ensure cycle counts, inventory accuracy, and FIFO discipline are followed

Quality & Process Control

• Enforce strict adherence to Standard Operating Procedures (SOPs)
• Lead incoming and outbound quality inspections
• Identify defects, damages, and process failures
• Implement corrective and preventive actions (CAPA)
• Ensure packaging, pallet builds, and shipment quality meet exacting standards

Auditing & Root Cause Analysis

• Conduct daily and weekly audits of all warehouse processes
• Perform root cause analysis on errors, damages, inventory discrepancies, and missed SLAs
• Implement solutions and verify effectiveness
• Prevent recurrence through training or process updates

Training & Workforce Execution

• Lead daily startup meetings with managers and staff
• Deliver weekly SOP and quality training
• Ensure managers enforce standards consistently
• Support onboarding, cross-training, and performance management
• Maintain clear documentation for accountability and discipline

Systems & Reporting

• Ensure accuracy and completion of all WMS / IMS transactions
• Monitor operational KPIs related to quality, labor efficiency, throughput, and inventory
• Produce actionable reports for leadership
• Identify and close gaps between system data and physical execution
  

Required Experience

• 3+ years of warehouse or operations leadership experience
• Proven success managing managers and hourly teams
• Strong background in SOP enforcement and quality control
• Experience in KPI-driven, high-volume fulfillment environments
• Comfortable enforcing standards without ambiguity
• Working knowledge of WMS / IMS / TMS systems

• Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
• Paid educational and professional development training

About Us

Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:

1. Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
2. Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
3. Prioritizes a harmonious win for customers, team members, the company and the environment.

Learn more and view all openings at: careers.alpinehomeair.com