Warehouse Operations Trainer - SAP EWM (Onsite)

Purpose of Job:

Provides hands-on training in core SAP EWM (Extended Warehouse Management) processes to Warehousing, Distribution/Logistics, and Sales/Customer Service teams. Helps system users learn how to conduct needed transactions efficiently and correctly. Seeks ways to optimize business and system processes and workflows to align with EWM methodologies and best practices. Teaches troubleshooting and error correction techniques.

Position Details:

Hourly position based upon experience & skill level

Short term contract with possible extension

Standard work hours: Mon-Fri 8:00-5:00pm

Location: Onsite - Lawrence, PA 15056

Primary Roles & Responsibilities

Provides hands-on training in core SAP EWM processes to various departments and stakeholder teams. These processes include, but are not limited to, warehouse configuration, putaway, picking strategies, cycle counts, wave picking, and storage unit management.

Helps system users learn how to conduct needed transactions efficiently and correctly.

Seeks ways to optimize business and system processes and workflows to align with EWM methodologies and best practices.

Teaches troubleshooting and error correction techniques.

Creates Work Instructions & recordings

Interacts with Black Box IT team members and SAP consultants to execute business requirements properly.

May Interact with customer contacts, business partners, and internal staff to facilitate the system improvements and related learning activities.

Provide excellent customer service to our internal stakeholders and external customers.

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Takes personal ownership in organization’s success.

Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer.

Education/Experience Requirements

Previous experience working in a Warehouse or Distribution Center Environment

3 years of Warehouse/inventory experience

Must have a minimum of 2 years experience in providing training for warehouse system applications, including EWM (Extended Warehouse Management).

SAP EWM S/4HANA Preferred

Experience with SAP Inventory Management (IM) and inventory best practices.

Experience with Transportation Management Software Integration (Elemica specifically, or general knowledge).

Experience with Microsoft Office Suite, especially Excel.

Deep knowledge of system and related best practices.

Excellent interpersonal and communication skills.

Ability to train users on day-to-day activities.

Ability to work under pressure to meet deadlines.

Ability to work in a fast paced environment.

Able to multi-task and resolve difficult situations.

System/application experience as noted above.

About Us:

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Visit blackbox.com to learn more.

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