Job Title: Warehouse Outbound Parts Administrator
Reports To: Warehouse Manager
Department: Customer Service
Location: Nairobi
Key Relationships:
Direct Reports to this Position
None
Customers of this Position
• Internal: Service Business Operations units, Finance Team, SDS.
• External: Our client Authorized Service Partners, Customers, Call Center
Supervisory Responsibility
Oversee and manage daily operations related to parts outbound management and distribution. Oversee the daily activities of parts outbound and Authorized Service Center (ASC) support team. Meet and exceed our client HQ requirements in terms of product support through parts supply.
Main Purpose of the Job
1. To proactively Process parts orders and dispatch parts to meet Parts Arrival Ratio (PAR) targets and minimize the Division’s LTP ratios to within Acceptable HQ ranges.
2. To ensure timely Management of Faulty parts return process & credit notes processing
Key Responsibilities
Major Tasks
1. Forecast parts requirements based on consumption and trends to support Long Term Repair Ratio (LTP)
2. Work with Warehouse team pro -actively in respect of Parts Dispatching to meet Parts Arrival Ratio (PAR) targets
3. Control YTD statistics and necessary comparison tables to last year, etc.
4. Management of Faulty parts return process & credit notes processing
5. Monitor, escalate and report delays to Warehouse management;
6. Provide regular detailed parts reports to management.
7. Make effective and regular use of the SEEA systems.
8. Managed parts stock in Compliance with our client standards as set out in the Parts Stock Holding and Ordering Policies;
9. To report, interpret and consult on information to improve our client spare parts logistics.
Key Performance Indicators (KPI)
1. Parts Arrival Ratio (PAR)
2. Credit Return Management
3. Long Term Repair Ratio (LTP)
Requirements
Requirements
Qualifications
1. Certificate/Diploma in Logistics / Business Management (Essential) or
2. Degree/Diploma in Procurement or related.
Experience
1. Minimum of 5 years related experience in Consumer Electronics;
2. 3 - 5 years’ experience in Logistics environment of which 3 years must include managing people (Essential).
3. Exposure to Service Delivery methodologies.
4. In depth knowledge of repair and service centre operations
Required Skills & Competencies
Technical
1. Knowledge of supply chain operations;
2. Knowledge of forecasting systems and processes;
3. Understanding of parts distribution;
4. Knowledge of tracking and reporting on parts movements;
5. Understanding of spare parts administration & accurate + detailed report writing.
Behavioral
1. Interpersonal skills;
2. Self -starter with good time management;
3. Communication skills
4. Problem -solving
5. Planning & Organizing
6. Decision making and Coordination
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