Warehouse Supervisor

The Warehouse Supervisor ensures proper receiving, shipping, handling, distribution and storage of all freight, product and supplies that come in and out of warehouse and directs the daily activities of other dock personnel and those acting in that capacity.

Essential Duties and Responsibilities

• Oversee day-to-day warehouse operations including receipt, storage, picking, packing, and dispatching of goods
• Act as point of contact for customer service related needs. Collaborate with operations and customer service teams to ensure accurate and timely order fulfillment
• Supervise staff, including training on SOP changes and new processes, monitoring productivity, handling performance management and disciplinary issues that may arise
• Identify process improvement opportunities and implement best practices and technological solutions
• Utilize warehouse management systems (WMS) to manage inventory and streamline operations
• Use the metrics available to measure workload and productivity. 
• Maintain accuracy with inventory levels in order to meet internal and external demand of product 
• Address operational issues and inventory discrepancies; communicate effectively with clients and stakeholders
• Prepare turnover report for incoming shift, if applicable
• Assist with planning warehouse layout and space requirements in order to prevent loss or damage and to achieve full warehouse optimization
• Take into account implications of freight turnover, size, weight and other factors when allocating warehouse space
• Ensure warehouse operations comply with all OSHA safety regulations, industry standards, and company policies
• Conduct regular safety audits, inspections and training sessions; implement protocols for hazardous materials and equipment safety
• Prepare reports as required 
• Oversee maintenance and repair of warehouse equipment and systems, if applicable
• Drive a forklift when necessary
• Perform other duties as assigned

Qualifications & Skill Requirements

• Highschool diploma or equivalent required, Bachelor’s degree preferred in Logistics, Supply Chain Management, Business Administration, or related field; relevant certifications (e.g., APICS, CILT) are a plus
• 5+ years of direct or related experience in warehouse. Within the freight forwarding or logistics industry preferred.
• 1+ years as a mentor or leading others
• Proficiency in warehouse management systems (WMS) 
• In-depth knowledge of safety regulations and warehouse best practices
• Ability to operate a forklift and knowledge of dock equipment
• Intermediate skills with Microsoft Office products (with an emphasis on Word, PPT and Excel) 
• Required experience with Oracle Transportation Management (Oracle TMS), including daily system use, shipment management, and transportation operations support. 
• Bilingual proficiency required, with the ability to communicate effectively in both English and Spanish, verbally and in writing.

Physical Requirements

• Must be able sit, walk and stand on a continuous basis, as well as be able to communicate effectively through written and verbal expression using either a PC/keyboard or a telephone. 
• Must be able to effectively deal with moderate levels of stress. 
• The noise level in the work environment is moderate to high.
• Ability to lift and move 40 -80 lbs. in a warehouse environment
• Must be able to stand, kneel, bend, squat and stoop as needed. 
• The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

Key Competencies

• Must lead by example, a highly motivated team player with an outgoing and positive work attitude 
• Problem-solving solutions
• Ability to work in a time-sensitive environment
• Desire and drive to learn and grow
• Well organized, able to plan and effectively set priorities for implementation
• Ability to be flexible as priorities shift 
• Demonstrated ability to work in a client centric environment
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Outstanding communication skills - Excellent verbal and written with an emphasis on listening
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values 

Supervisory Responsibilities: Yes

• Direct supervision and accountability of staff
• Support team in setting and achieving goals and performance objectives
• Coach and mentor team members
• Identify department training requirements and conduct training as needed
• Hold regular individual 1x1 and team meetings. 
• Clearly communicate department and individual initiatives / goals
• Develop, monitor and review regularly metrics and goals with team members
• Conduct performance appraisals; provide rewards and execute disciplinary actions/ workplace solutions for department staff
• Accountable for recruiting and hiring process for new hire requirements
• Maintain an environment that allows the team to be part of ICAT’s overarching goals and mission