Warehouse Team Lead

The Warehouse Team Lead will be responsible for providing assistance to the area Supervisor(s) by supporting team members with day to day picking, shipping, receiving, or inventory control activities.  This position will provide other basic team support which promotes communication, quality, safety and productivity including performing the hourly functional work in the area.

Warehouse Team Lead key responsibilities include:

• Working with the supervisor to coach and motivate a team on day-to-day shipping, picking, receiving, or inventory control activities within the distribution center.
• Working with the supervisor to ensure team members are fully trained to perform their assigned duties using “preferred methods” and complete/request additional training or cross training as needed.
• Helping the supervisor ensure that all daily requirements are being met and any projects/processes meet deadlines.
• Effectively communicating progress against daily volume and helping the supervisor assign work and adjust manpower throughout the shift to ensure store orders are processed in a timely manner and work hours are optimized.
• Providing on the job training and procedural audits/behavioral observations for team members as needed.
• Partnering with Support Coordinators to determine reasons for system inaccuracies as they occur and recommending methods to prevent future inventory issues.
• Investigating inventory discrepancies (wrong quantity, product and location).
• Performing duties of area distribution team member – recommended 25% of the shift.
• Assisting with maintaining compliance with company policies, safety standards, good housekeeping practices, quality standards, OSHA and other government regulations.
• Assisting with special projects and other duties as assigned.

Warehouse Team Lead requirements include:

• A High School Diploma or GED. Associates/Bachelor’s degree desired.
• Solid basic computer skills.
• Strong knowledge and understanding of distribution processes.
• Strong analytical and problem solving skills plus the ability to multi-task and work within deadlines.
• Good interpersonal skills and ability to provide confident communications at all levels.
• Strong leadership skills including ability to establish and maintain effective working relationships with fellow team members.
• Ability to read and interpret a variety of Standard Operating Procedures (SOPs) and work instructions with minimal instructions.

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. 

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.