Warehouse Worker Supervisor

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who Are We Hiring?

The Warehouse Supervisor is responsible for overseeing the daily operation and maintenance of the warehouse, retail stores, and portable locations within Madison Square Garden Arena. The incumbent will be responsible for customer service aspects, employee productivity, performance, and adherence to company policies and standards.

What Will You Do?

• Oversee the proper receiving, storing, and distributing of all food, beverage, paper goods, and merchandise products throughout the Arena.


• Organize the work day's activities based on incoming and outgoing deliveries.


• Distribute the day's work requisitions to staff and monitor that work is being completed on a timely basis.


• Physically check all receiving coming into the building for counts and quality control.


• Match invoices to Purchase Orders and notify the Purchasing Department of any shortages, product sent back, price differentials, and other receiving issues that may require immediate attention and action.


• Input all receiving into the Eatec system; match up paperwork including purchase orders, invoices, and merchandise arrivals, and forward to the Finance Department for payment.


• Physically check and verify all outgoing deliveries to Food, Beverage, and Merchandise locations, and maintain all inventory.


• Train and develop staff; recommend and enforce disciplinary actions for staff as necessary.


• Oversee scheduling, time and attendance, and payroll by actively utilizing company systems, including Workforce and SharePoint.


• Ensure all company policies and standards are being met.


• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What Do You Need To Succeed?

• A minimum of 2–3 years of supervisory or lead experience in food service. Food operations/service experience preferred, in accordance with New York City Board of Health regulations.


• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing two years), or have shown similar self-development through certifications, trade school coursework, etc., are preferred.


• Must have a New York City Food Protection Certificate, along with previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation, and liquor laws.


• Proficiency in Microsoft Word and Excel.


• Advanced knowledge of merchandise operations and sales techniques is essential.


• Experience producing and maintaining visual displays in a retail environment.


• Ability to prioritize workload and manage assets.


• Experience resolving inventory discrepancies.


• Exceptional interpersonal skills and a people-oriented approach.


• Commitment to providing a high-quality service experience for guests.


• Ability to multi-task and prioritize in a deadline-oriented environment.


• Exceptional attention to detail and strong follow-up skills.


• Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.


• Demonstrated integrity, tact, diplomacy, and a commitment to company values and principles, while ensuring the utmost consistency.


• Skilled at working collaboratively and in a team environment.

Special Requirements

• Must be receptive to working outside in inclement weather and extreme temperatures.


• Must be comfortable with heights (working on upper levels of the Arena) and navigating steep steps, stairs, and inclines.


• Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.


• Ability to stand and move about the Arena throughout the duration of the shift.


• Ability to work a flexible schedule including days, nights, split days off, weekends, and holidays in a 24/7 environment.


• Valid New York State driver's license required, as the role includes picking up and transporting product.


• Food Protection Certificate required by the Department of Health.

#LI-Onsite