Warranty Admin

Warranty Representative

Our North Dallas client is a leading provider of air conditioning for commercial and residential customers. They are seeking to grow their Warranty team! This is a Temp-to-hire position and they are looking for someone to grow with their company!

Job Responsibilities:
Handle incoming calls from customers regarding product warranty issues in a polite, helpful manner
Verify warranty coverage and friendly troubleshoot any questions about warranty policies
Efficiently process warranty claims and coordinate necessary product repairs or replacements
Resolve customer concerns, provide status updates on claims, and ensure overall satisfaction

Skills Required:

HVAC experience required- must have knowledge of industry verbiage
Minimum of 3 years in a customer service role
Excellent communication and customer service abilities
Strong problem-solving aptitude
Attention to detail and organizational skills
Proficiency with computers and typical software programs
Ability to methodically solve complicated problems
Capacity to juggle multiple tasks and perform well under pressure
Basic familiarity with product warranties and claims handling procedures

Benefits: PrideStaff offers a competitive benefits package including comprehensive medical benefits, a supportive workplace community, career advancement resources and connections to premier employers throughout the North Dallas region.
Compensation / Pay Rate (Up to): $20.00 - $24.00