Warranty Admin

Position Title:

Warranty Administrator

Job Code:

Department:

Service

Department #:

0233

Reports To:

Service manager

FLSA Status:

Exempt

Experienced

Automotive Warranty Administrator

needed for busy

W

arranty Department

Our

Warranty Department Manager

is looking for someone to join our

group of

warranty admins

to help support our

11 dealerships.

Mostly Monday through Friday,

Saturdays rarely needed, only when falls at the end of the month

Yearly Wage $65,000-$85,000

Ed Kardon's 24 Auto Group

is one of New England's fastest growing, family-owned automotive groups. We currently represent Nissan, Chrysler, Dodge, Jeep, Ram, Subaru, Infiniti and GMC products. With 11 dealerships in Brockton, Mansfield, Easton, Somerset, Dartmouth, East Providence, Plymouth and Westborough, we are well-positioned to meet the transportation needs of our current and future owners.

Qualifications
2-5 years of Automotive Warranty experience
Excellent communication skills including the ability to effectively communicate in person, over the phone and in writing
Must be detail oriented and well organized
Strong teamwork skills
Participates in all training programs as appropriate.
Willing to submit to a pre employment screening
What We Offer

Medical, Dental, Vision, Life, Disability insurance options
401K Plan
Vacation and Sick time
Growth Opportunities
Paid Training
Discounts on products and services

POSITION SUMMARY

The Warranty Administrator is responsible for the prompt and accurate submission of manufacturer and after-market warranty claims and the collection of all warranty claims.

PRINCIPAL DUTIES AND RESPONSIBILITIES
Have a complete understanding of all manufacturer and after-market warranty company policies and procedures.
Establish and maintain productive relationships with the manufacturers designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts business.
Review documentation for required appropriate time flags, specification printouts, accompanying bulletins, 3 C’s, consumer signatures, managers approval, proper add on notification and approvals and legibility of hand writing according to the manufacturers policies and procedure manuals.
Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders.
Notify management of a flag and/or a back flag for the appropriate technicians for the hours earned or lost on the operations they performed.
Check each repair order against the vehicles service history to avoid making duplicate claims.
Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse service, sales and/or technical staff.
Report to management any abuses or fraudulent manipulation of warranty claims.
Submit warranty claims to the manufacturer or warranty company using the administrative tools available and in current use.
Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion and/or vehicle delivery.
Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
Contact the appropriate warranty claims representative regarding any claims requiring special authorization.
Maintain a record of all claims submitted, returned/rejected or paid and their current status.
Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority.
Provide a weekly report to the service manager regarding claims status and targeted cost per vin.
Establish, maintain files and review with management monthly manufacturer warranty reporting that identifies the dealerships warranty dollars spent, identifying both non-discretionary cost per vin, op-code usage and good will as compared to the district, region and national data