Warranty Administrator

Position Summary

Hiley Hyundai is seeking a detail-oriented and experienced Warranty Administrator to join our Service Department. The Warranty Administrator is responsible for preparing, submitting, and tracking all warranty claims to Hyundai Motor America, ensuring compliance with manufacturer policies and maximizing reimbursement for the dealership.

Key Responsibilities

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  Accurately process and submit Hyundai warranty, goodwill, and policy claims in accordance with factory and dealership guidelines.

  
  


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  Verify repair orders for completeness and accuracy of labor, parts, and sublet documentation.

  
  


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  Audit closed repair orders to ensure proper coding, technician time, and authorization.

  
  


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  Maintain knowledge of current Hyundai warranty policies, bulletins, and procedures.

  
  


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  Communicate with Hyundai District Parts & Service Managers and warranty auditors as required.

  
  


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  Track claim status and reconcile unpaid or rejected claims; follow up to resolve discrepancies promptly.

  
  


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  Maintain organized warranty files and records in compliance with audit requirements.

  
  


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  Assist the Service and Parts Departments with warranty coverage questions and claim documentation.

  
  


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  Provide warranty performance reports to management on a regular basis.

  
  

Qualifications

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  Prior experience as a Warranty Administrator or Service Clerk in an automotive dealership (Hyundai experience preferred).

  
  


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  Strong working knowledge of Hyundai’s WebDCS and related warranty systems.

  
  


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  Understanding of dealership operations, repair orders, and service processes.

  
  


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  Excellent attention to detail and organizational skills.

  
  


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  Proficiency in Microsoft Office Suite (Excel, Word) and DMS systems (CDK, Reynolds, Dealertrack, etc.).

  
  


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  Strong communication and problem-solving abilities.

  
  

Education & Experience

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  High school diploma or equivalent required.

  
  


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  Associate degree or business/automotive administration coursework preferred.

  
  


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  Minimum of 2 years warranty administration experience (Hyundai or import brand preferred).

  
  

Compensation & Benefits

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  Competitive salary based on experience.

  
  


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  Comprehensive benefits package including health, dental, and vision insurance.

  
  


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  Paid time off and holidays.

  
  


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  401(k) retirement plan with employer contribution.

  
  


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  Employee discounts on vehicle purchases and service.

  
  


• Hiley Hyundai Mazda of Burleson is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status under applicable federal, state, or local laws.