Warranty Administrator

Fields Mercedes Benz of Jacksonville is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency.  We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. 

Responsibilities

• Proficiently able to code warranty repair orders


• Accurately process and submit warranty claims in accordance with manufacturer and dealership guidelines


• Submit completed claim to manufacturer accurately


• Review repair orders for completeness, and compliance


• Communicate effectively across departments to resolve discrepancies


• Stay informed on manufacturer updates, bulletins, policy changes, and best practices

Qualifications

• Warranty experience preferred- Mercedes Benz experience a plus!


• CDK experience a must


• Detail-oriented


• Ability to work well with others and be part of a team


• Proficiency Microsoft Office


• General accounting knowledge preferred

What We Offer

Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, regularly required to stand, walk, lift and talk or hear; frequently is required to reach with hands and arms; occasionally required to sit.  Prolonged periods sitting at a desk and working on a computer can stand when needed.