Warranty Administrator

Job Title:  Warranty Administrator

Job Description:

1 | SUMMARY OF FUNCTIONS:

This position is primarily responsible for processing manufacturer warranty claims and tracking payments from the manufacturer.

2 | MAJOR DUTIES AND RESPONSIBILITIES:

Obtains repair orders from Service Managers and make sure that repair orders are completed correctly.

Returns any incomplete or incorrect repair order to the Service Managers for correction.

Processes manufacturer warranty claims electronically.

Review payments received from manufacturer.

Reconciles payment of claim against outstanding warranty receivables.

Follows-up on warranty claims as necessary.

Forwards appropriate information to the Service Manager for handling rejected warranty claims; upon correction by Service Manager manually resubmits warranty claims.

Performs month-end reconciliation and notifies Service Director of any adjustments or write-offs.

Maintains warranty files as directed and keeps files for seven years.

Must be able to lift minimum 50+ pounds; to return warranty cores and parts.

Willing to train and be teachable.

Computer experience desired.

Clean surrounding work areas at all times including core bins.

Performs other related duties as assigned.

Promotes cooperation and teamwork.

Enhances the Service Department and company reputation by accepting ownership for accomplishing new and different job requests and exploring opportunities to add value to job accomplishments.

Willing to train and maintain certifications necessary as ongoing training and development.

Complies with all company health and safety regulations.

Able to embrace our core values and business culture.

ADDITIONAL QUALIFICATIONS:

Computer skills.

Communication skills.

Attention to detail.

Dependability.

3 | ORGANIZATIONAL RELATIONSHIPS:
Reports directly to our Director of Service.  Able to support all other departments as needed to support our customers experience and meeting their expectations.