Warranty Administrator

Job Title: Warranty Administrator

Location: Berman Auto Group (Niles, IL) 

Schedule: Monday-Friday; 7:00AM-4:00PM

Pay: $45,000-$85,000 Salary + Commission structure (BOE) 

Remote: No 

Company Benefits:

• Competitive PTO Policy
• Multiple Low-Cost Medical Insurance Options + FREE TelaHealth
• Low-Cost Dental, Vision & Life Insurance Options 
• Short Term & Long Term Disability
• 401K
• Automotive Service & Sales Discounts 
• Career Path and Opportunities for Advancement!

Our Warranty Administrator will play a crucial role in managing warranty claims and ensuring that all warranty-related processes are handled efficiently and accurately. 

Responsibilities:

• Process and submit warranty claims accurately and in a timely manner
• Review and verify claim information to ensure completeness and compliance with warranty policies and procedures
• Communicate with representatives regarding claim statuses, approvals, and denials
• Maintain accurate records of all warranty claims, including documentation and correspondence
• Assist in the reconciliation of warranty receivables and provide regular status updates to the management team.
• Coordinate with service advisors and technicians to gather necessary information for warranty claims
• Stay up-to-date with warranty policies, procedures, and updates
• Provide support to the service department by handling customer inquiries related to warranty coverage and claims
• Perform other administrative tasks as needed to support the service department.

• Previous experience in automotive warranty administration, required
• Knowledge of warranty systems and policies
• Excellent organizational skills and attention to detail
• Proficiency in using computer systems and software, including Google Suite
• Ability to work independently and as part of a team in a fast-paced environment

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.