Warranty Administrator

Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC Idealease is a proven leader in the truck rental and leasing industry. RWC is a family-owned company that cares and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful: commitment, compassion, hard work and a desire for each other to succeed. No matter your level when you join us, we want to help you grow. 

 Position Overview:

The Warranty Administrator is responsible for preparing, submitting, and recording warranty claims to ensure high customer satisfaction by adhering to OEM practices and company policies. 

DUTIES & RESPONSIBILITIES

• Prepare, code, and submit all OEM and vendor warranty claims promptly. 


• Ensure compliance with all OEM and vendor policies and warranty procedures. 


• Utilize technical knowledge to verify proper documentation of repairs for warranty coverage verification.


• Book and close repair orders upon completion.


• Request goodwill assistance for customer satisfaction.


• Reconcile warranty receivables with payments weekly. 


• Follow up on outstanding claims within 30 days. 


• Review and resubmit rejected or underpaid claims. 


• Ensure warranty parts are tagged and confirm shipping. 


• Track warranty parts with relevant details. 


• Stay updated on warranty policies and product changes. 


• Provide warranty updates to service staff and technicians. 


• Ensure all warrantable repairs are documented accurately. 


• Completed manufacturers training courses to obtain certification.


• Maintain a professional appearance and a safe, clean work environment. 


• Attend warranty staff meetings. 


• Explain warranty coverages to customers. 

Salary range for Warranty Administrator (depending on role and experience level) can range from  $65,000.00 - $75,000.00 annually and monthly bonus potential.

ACTIVITY AND KNOWLEDGE REQUIREMENTS

Employee safety is a prime concern of RWC. This position is a safety sensitive position and falls under the requirements of the RWC Drug and Alcohol policy.   

• Minimum of 3 years’ experience in the Medium/Heavy-Duty truck or automotive industry. 


• Basic understanding of automotive systems and repairs.


• Ability to understand and communicate vendor warranty guidelines and approval processes. 


• High degree of product technical knowledge. 


• Team player with a strong commitment to customer satisfaction. 


• Self-motivated with good written and verbal communication skills. 


• Professional conduct. 


• Superior problem-solving skills for achieving win-win solutions. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

 Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

 M/F/V/H