Warranty Administrator

As a team member of the warranty staff, you will assist the Warranty Manager with processing and managing warranty claims, as well as any internal work orders throughout the Service Department.

Responsibilities:

• Processes parts and service warranty claims including computation of charges of shop work for all locations with the direction from the Warranty Manager and Extended Warranty Manager.
• Assists Warranty Managers and Corporate Service Manager in maximizing admin efficiency and return on warranty claims. 
• Assists the Extended Warranty Manager with quoting, selling, and administering extended warranty.
• Assists in implementing standardized warranty claim processes for all locations including expiring machine warranty, closing open warranty jobs, and submitting warranty extensions, and over the counter parts.
• Works with service managers to ensure there are no expired Product Improvement Programs
• Communicates to departmental management about warranty status on a regular basis
• Monitors and processes internal work orders in Service Delivery for entire Service Department. 
• Maintains a safe working environment and adheres to company safety program at all times 
• Performs other duties as assigned

Experience, Education, Skills and Knowledge:

• 2+ years of administration experience
• Knowledge of Deere equipment, programs, and the Ag equipment industry preferred
• Knowledge of John Deere sales applications preferred
• Basic understanding of order fulfillment processes
• High level of attention to detail and accuracy
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent work experience

Pay Range: $18.00 - $25.00 per hour

Benefits: We offer a competitive compensation and benefits package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training opportunities.