Warranty Administrator

About Us: 
Courtesy Automotive Group is a family owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

Position Summary

The Warranty Administrator is responsible for processing, submitting, and reconciling manufacturer warranty claims in a timely and accurate manner. This position serves as a liaison between the dealership and vehicle manufacturers to ensure compliance with warranty policies and procedures while maximizing warranty reimbursement and minimizing claim rejections.

Essential Duties and Responsibilities

• Review repair orders for completeness, accuracy, and warranty eligibility.


• Prepare, submit, and process warranty claims according to manufacturer guidelines and deadlines.


• Monitor, track, and follow up on open, pending, and rejected warranty claims.


• Resolve claim discrepancies and seek corrections or additional documentation as needed.


• Maintain accurate warranty records and supporting documentation.


• Reconcile warranty receivables and ensure timely collection of manufacturer payments.


• Research warranty coverage, policies, procedures, recalls, and service campaigns.


• Work closely with service advisors, technicians, parts personnel, and management to ensure proper claim documentation.


• Audit repair orders to verify labor operations, parts usage, coding, and technician comments meet manufacturer requirements.


• Process warranty cancellations, adjustments, and chargebacks when necessary.


• Assist with manufacturer warranty audits and provide requested documentation.


• Maintain confidentiality of dealership, customer, and manufacturer information.


• Perform additional administrative duties as assigned.
  
  

Qualifications

Required

• High school diploma or GED.


• Strong administrative, organizational, and data entry skills.


• Excellent attention to detail and accuracy.


• Ability to manage multiple deadlines and prioritize workload effectively.


• Proficiency with Microsoft Office, including Outlook, Word, and Excel.


• Strong communication and problem-solving skills.
  
  

Preferred

• Previous automotive dealership experience.


• Prior warranty administration experience.


• Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar).


• Knowledge of manufacturer warranty policies and procedures.


• OEM certification or training is a plus.
  
  

Knowledge, Skills, and Abilities

• Strong understanding of automotive repair orders and service operations.


• Ability to interpret manufacturer warranty guidelines.


• Excellent analytical and reconciliation skills.


• Ability to work independently while maintaining strong collaboration with the service department.


• High level of integrity and professionalism.
  
  

Physical Requirements

• Prolonged periods of sitting and working at a computer.


• Ability to occasionally lift up to 25 pounds.


• Ability to communicate effectively in person, by phone, and electronically.
  
  

Performance Expectations

• Timely submission of warranty claims.


• Minimized claim rejections and chargebacks.


• Accurate warranty receivable reconciliation.


• Compliance with manufacturer and dealership policies.


• Strong internal customer service to service, parts, and accounting departments.
  
  

What We Have To Offer:

• Competitive compensation.


• PTO and sick time


• Employee discounts.


• Referral program.


• Comprehensive benefits such as health, dental, and vision insurance.


• Company sponsored life insurance.


• 401(k) retirement savings plan.


• Opportunities for career growth and advancement.


• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

Apply With Us:
If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Be a part of a winning team and outstanding culture, apply with us today.

We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.