Warranty Administrator

Warranty Administrator

About the Role

The Warranty Administrator processes all warranty claims, ensures compliance with OEM policies, and supports accurate documentation for payment recovery.

Essential Functions / Key Responsibilities

• Submit warranty claims accurately and timely.
• Review repair orders for proper documentation.
• Verify technician notes, labor times, and parts usage.
• Communicate with OEM for claim status or corrections.
• Maintain warranty schedules and reconcile unpaid claims.
• Coordinate with Service Advisors on warranty approvals.
• Assist Technicians with proper documentation.
• Monitor recall requirements and documentation.
• Support audits and record retention.
• Stay current on OEM warranty policy changes.

Additional Responsibilities

Assist with internal warranty training.

Qualifications

• 1–2 years warranty experience preferred.
• Strong understanding of repair order documentation.
• Ability to interpret OEM policy guidelines.
• High attention to detail.

Work Environment

Office environment with interaction in shop areas.

Physical Requirements

Sitting, paperwork handling

Schedule

Full-time; increased work at month-end.

KPIs

• Claim Accuracy
• Claim Recovery Rate
• Timeliness
• Audit Compliance

Compensation

$22–$32/hr (based on experience and performance)