Warranty Administrator-Tom Wood Jaguar, Land Rover, Volvo

Tom Wood Jaguar, Land Rover, Volvo in Indianapolis, Indiana is searching for an Automotive Warranty Administrator to join our team. The ideal candidate for this role would possess strong attention to detail, excellent communication skills, automotive knowledge, warranty administration experience, and a commitment to exceptional customer service.

RESPONSIBILITIES

Processes warranty claims on a timely basis for each franchise or distributor.Processes all warranty paperwork to ensure proper documentation.Verifies criteria required by factory or distributor.Reconciles all warranty receivables with payments through the appropriate accounting schedule.Posts credits on computer.Resubmits all rejected claims promptly or receives authorization to write them off.Follows up on payment of outstanding claims.Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.Arranges for parts to be shipped to the factory or distributor or to be scrapped.Files and maintains all service records as required by the warrantor.Keeps informed of all factory recalls and bulletins.Assists with body shop warranty claims as needed.Assists with any clerical needs as directed by the fixed operations manager or the controller.Performs other duties as assignedQUALIFICATIONS

Strong attention to detailExcellent communication skillsProficiency in automotive systems and repair processesExperience in warranty administration or related fieldsAbility to manage a high volume of inquiriesFamiliarity with relevant software systemsCommitment to delivering exceptional customer serviceBENEFITS

PTO & VacationPaid HolidaysMedicalDentalVision401k with Company MatchLifeDisabilityTrainingTuition ReimbursementService AwardsCareer Advancement

ABOUT TOM WOOD GROUP

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.

Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.
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