Warranty Admin/Office Assistant

Are you looking to join a fast paced team and make a difference? Columbus Motor Company is looking for a high energy and efficient Warranty Admin/Office Assistant to join our team!

What We Offer

• Major medical & dental insurance


• 401K matching plan


• Paid vacation/holidays

Responsibilities

• Processing all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor. 


• Help Answer phones and direct consumer to the proper department and follow up in a timely manner


• Responsible for handling incoming emails 24 hours a day six days a week to be in compliance with all response expectations.


• Keeping abreast of all factory recalls and announcements. 


• Assisting with body shop warranty claims and following up on outstanding claims. 


• Helping with reconciling all warranty receivables and working with the accounting department to obtain payments.  


• Enters data into designated software in an accurate and timely manner.


• Maintaining all service and customer records as required by the warrantor


• Tracks and documents customer concerns or compliments, reporting to Service Manager.


• Helps update customer data in Automate.


• Works as a part of the team to handle all service department filing, ensuring it is done accurately and in a timely manner.


• Assists Service Writers with cashier duties.


• Post accounting entries related to all vehicle ales and wholesale transactions.


• Review vehicle deals for missing documents.


• Process paperwork in a timely basis.


• Issue stock numbers and stock in used vehicles purchased.


• Verify and pay off trade-ins.


• Acts as a backup in handling incoming phone calls from customers and vendors and route to the appropriate department and employee.


• Assist with accounts receivable functions.


• Tender cash and credit transactions accurately.


• Prepare bank deposits.


• Adheres to all company policies, procedures and safety standards


• All other duties as assigned.

Requirements

• High School Diploma or equivalent, 2 year or 4-year Business Degree or related field preferred 


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and read and understand computers. 


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent. 


• Valid Driver's License and acceptable driving record and at least 18 years of age required to drive company and customer vehicles


• Demonstrated customer service skills