Warranty Analyst

We are seeking a detail-oriented and analytical warranty analyst to join our team. The ideal candidate will be responsible for managing warranty claims, analyzing warranty data, and ensuring compliance with warranty policies. 

Duties and Responsibilities

• Review, close and invoice Caterpillar warranty claims. 
• Review, interpret, and summarize warranty contracts, terms, and service agreements.
• Assist with warranty processes regarding EPG (third-party company) 
• Enroll coverages
• Close and invoice work orders 
• Release dealer invoices
• Create and participate in continuous improvement projects to meet goals and streamline processes.
• Communicate warranty information to both internal and external customers. 
• Participate in warranty trainings 
• Present trainings 
• Answer warranty questions
• Update trainings when needed as per Caterpillar updates
• Travel to branch store locations
• Collaborate with other departments to improve product quality and customer satisfaction.
• In-office  Monday- Friday position. 
• Other duties that may be assigned by management. 

Required Qualifications: 

• Microsoft Office (Outlook, Word, Excel, Powerpoint, etc). 
• Ability to perform all work duties safely.
• High School Diploma or GED 
• Excellent communication and interpersonal skills.
• Excellent reading and writing skills 
• Strong attention to detail 
• Problem solving skills 

Preferred Qualifications: 

• Experience in warranty analysis or a related role.
• Systems knowledge
• DBS, SIS, Servicelink, SIMSi, etc
• Basic knowledge of Caterpillar equipment 
• Characteristics
• Contribute positively to the company and department morale and culture.
• Positive work attitude
• Self-Starter
• Ability to work independently and meet deadlines 

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).