Warranty Analyst

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Warranty Analyst in Salem, Virginia at our corporate headquarters. The Warranty Analyst is responsible for preparing warranty claims for submission to Heavy Equipment Vendors, including collaborating with the service departments to gather factual information to maximize the amount of recovery on each claim. Seeking candidates with previous experience in a parts and service industry; College degree, preferred.

Requirements for the Warranty Analyst position include:

• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills.


• Excellent organizational skills and attention to detail.


• Excellent time management skills with a proven ability to meet deadlines.


• Strong analytical and problem-solving skills.


• High mechanical aptitude with the ability to understand technical information.


• Proficient with Microsoft Office Suite or related software.


• Promote a positive customer experience.


• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Warranty Analyst job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 10 pounds in weight. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.   

Competitive Compensation and Benefits: 

• Health, dental and vision insurance.


• Paid time off.


• 401(k), $0.75 to $1.25 match up to 6%.


• Life and disability insurance.


• In-house training instructors/programs.


• Tuition reimbursement.


• Employee referral bonus program.


• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. 

Carter Machinery is a drug-free workplace.