Warranty & Logistics Coordinator

We’re seeking an enthusiastic, detail-oriented professional to coordinate warranty claims and logistics operations across our company. From coordinating with internal and external teams to ensuring timely, accurate shipments and repairs, you’ll play a key role in delivering excellent customer service and operational efficiency. If you're a self-starter with strong communication skills and a passion for problem-solving, we'd love to have you on board! 

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Handle all aspects of warranty claims including responding to inquiries, initiating claims per manufacturer protocols, documenting costs, and submitting complete claims within 10 days of repair completion 
• Collaborate with internal teams and customers to diagnose issues, determine corrective actions, identify and order necessary parts, and return failed parts per vendor requirements 
• Maintain accurate records of technician notes, parts used, labor costs, and warranty claim statuses with weekly follow-ups on outstanding reimbursements 
• Represent SWS in warranty negotiations and conduct annual reviews of vendor reimbursement rates to ensure fair compensation 
• Obtain freight quotes, compare carriers, schedule equipment shipments, and manage all related logistics documentation such as POs and BOLs 
• Track and report shipping status daily ensuring proactive communication and coordination from dispatch to delivery 
• Apply and allocate freight charges to appropriate purchase orders, sales orders, and work tickets to maintain accurate financial tracking 
• Provide timely tracking and reporting updates across relevant SWS departments to ensure operational transparency 

• Strong interpersonal, verbal, and written communication skills with a collaborative, team-oriented mindset 
• Self-motivated and adaptable, able to work independently in fast-paced, evolving environments 
• Excellent planning, organizational, and time management abilities 
• Strong critical thinking, problem-solving, and sound judgment 
• High attention to detail with strong accuracy and data entry skills 
• Proficient in computer systems with solid geographical knowledge and map-reading capabilities 

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. The employee is occasionally required to lift and/or move up to 30 pounds. The employee is occasionally required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation and talk or hear. Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

SWS Equipment is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.